SOPHOS Server (application and Database) IP change problem

Question

HI,
As per case ID 2721079 we have successfully changed (07-04-2011) mrinit.conf and replaced the old IP with new IP address for both SOPHOS Application and Database Server.

1. Clients can connect with both servers and can takes update.
2. mrinit.conf files remains unchanged with old IP address

3. repeated the same process again but error shows in output

4. ConfigCID.exe found in several places

(Application Server)

F:\Program Files\Sophos\Enterprise Console\SUMInstaller\Update Manager

F:\Program Files\Sophos\Enterprise Console\SUM

F:\Program Files\Sophos\Enterprise Console

(DB Server)

E:\Program Files\Sophos\Enterprise Console

E:\Program Files\Sophos\Update Manage

5. From 12-04-2011 clients (End Point Security 9.5) are not responding to dashboard.
6. SOPHOS Enterprise Console (4.5) can open.

Please help.

Thanks,

Shariar

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QC · Accepted Answer

Hello Shariar,

is this the mrinit.conf in the root of the CID (not the one in the RMS subfolder)? IIRC the one in the root is replaced by the one in %programfiles%\Sophos\Enterprise Console\SUM (this is the one created at SEC install time). To make the clients use a different setting an updated version must be put in the \rms subfolder. As I said - t make sure this one is correctly processed delete it from the subfolder, run ConfigCID (which might or might not display that it is removed), add it back in and run ConfigCID again - which now should say Adding entry .... It should then be picked up correctly by the clients (if they haven't done so yet).

Note that the clients might revert to "old" settings if the is no mrinit.conf in the \rms subfolder and an mrinit.conf.orig exists in the \Sophos\Remote Management System\ folder on the client.

Christian