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Update Enterprise Console 3 to Enterprise Console 4

Shariar

Dear Concern,

Good Day.

We want to migrate or update our Enterprise Console (Ver -3 and DB SOPHOS3) to the latest version.

We go through sophos support doc but we fail in our test environment.

So we want your help/support/ suggestion from the very first beginning.

So we need your kind cooperation.

Thanks n Regards,

Shariar

:6629


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    Hello Christian,

    We have successfully update sophos console 3 to sophos console 4.5

    We want to shift SOPHOS45 database server to another location and want application to connect with that server. We have done that by changes at SOPHOS45 database regedit (\hkey_local_machine\software\sophos\ee\management tools). We can open the application but get some following error.

     --------------------------------------------------------------------------------

    A transient error has occurred.

    ----- [outer exception] -----

       -- error: 0x829F0004

       -- facility: Sophos Management Service Transient Exception

       at void __cdecl bl::TThrowBLException::deal_with_error(long,const char *)

       at 2

       at 1

       at void __thiscall ListDataCache::hint(unsigned int,unsigned int,bool)

       at int __cdecl Run(int,enum bl::ConsoleType::Type)

       at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

    ---------------------------------------------------------------------------

    Can you plz suggest.

    :6983
Reply
  • 0

    Hello Christian,

    We have successfully update sophos console 3 to sophos console 4.5

    We want to shift SOPHOS45 database server to another location and want application to connect with that server. We have done that by changes at SOPHOS45 database regedit (\hkey_local_machine\software\sophos\ee\management tools). We can open the application but get some following error.

     --------------------------------------------------------------------------------

    A transient error has occurred.

    ----- [outer exception] -----

       -- error: 0x829F0004

       -- facility: Sophos Management Service Transient Exception

       at void __cdecl bl::TThrowBLException::deal_with_error(long,const char *)

       at 2

       at 1

       at void __thiscall ListDataCache::hint(unsigned int,unsigned int,bool)

       at int __cdecl Run(int,enum bl::ConsoleType::Type)

       at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

    ---------------------------------------------------------------------------

    Can you plz suggest.

    :6983
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