Update Enterprise Console 3 to Enterprise Console 4

Hello Shariar,

without any details on the failure I fear we can't be of much help. So please post what you have done (how did you set up your test environment, what steps did you perform to update, where did it fail and of course what was the error you received), whether you attempted to upgrade to 4.0 or 4.5 and the OS versions involved.

Your other option is of course to call Support directly - as the Welcome says: SophosTalk is not a replacement for the phone and email Support channels we've always offered

Christian

Hello Christian,

We have successfully update sophos console 3 to sophos console 4.5

We want to shift SOPHOS45 database server to another location and want application to connect with that server. We have done that by changes at SOPHOS45 database regedit (\hkey_local_machine\software\sophos\ee\management tools). We can open the application but get some following error.

 --------------------------------------------------------------------------------

A transient error has occurred.

----- [outer exception] -----

   -- error: 0x829F0004

   -- facility: Sophos Management Service Transient Exception

   at void __cdecl bl::TThrowBLException::deal_with_error(long,const char *)

   at 2

   at 1

   at void __thiscall ListDataCache::hint(unsigned int,unsigned int,bool)

   at int __cdecl Run(int,enum bl::ConsoleType::Type)

   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

---------------------------------------------------------------------------

Can you plz suggest.

Hi,

Is it really a transient error as the message would suggest, does this always appear or is it a one off?  

Is it always the same error?

Does it appear when doing something specific in SEC?

If the management service starts and remains started it must be happily addressing the database so there can't be much wrong with the installation.  

If it keeps failing in this way I would suggest contacting Support to maybe request the trace registry keys of the management service.That will enable you to log in far more detail what is going on with the console and the service.

Also, just to let you know, if you run the Upgrade Advisor tool in the future it will complain that you have moved the database from the original location that was installed.  You can, as you've done just change the connection string and add in an impersonation account into the registry to get it to work but as the datasource value in the connection string, e.g.: