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Update manager - timeout error

Hello!

We installed new SEC 5.5. Before that it was Control Center ver 4.0.x.

When SEC runs Update wizard shows and after user name and password is entered its trying to connect (I guess) but the time out error pop up.

 

Also Sophos Management Service is not running properly - it starts then it stops.

Inside the folder "C:\ProgramData\Sophos\Remote Management System\3\Router\Logs" 2 log files are being created every minute with the same error.

 

Error in Router log:

18.07.2017 10:32:02 04F0 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20170718-083202.log
18.07.2017 10:32:02 04F0 I Sophos Messaging Router 4.1.0.140 starting...
18.07.2017 10:32:02 04F0 I Setting ACE_FD_SETSIZE to 20640
18.07.2017 10:32:02 04F0 I Initializing CORBA...
18.07.2017 10:32:02 04F0 I Connection cache limit is 20512
18.07.2017 10:32:03 04F0 I Creating ORB runner with 16 threads
18.07.2017 10:32:04 04F0 I Compliant certificate hashing algorithm.
18.07.2017 10:32:04 04F0 E This machine may have more IP addresses than are supported or the port may already be in use.
18.07.2017 10:32:04 04F0 E Router::Start: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/BAD_PARAM:1.0'
TAO exception, minor code = 40 (endpoint initialization failure in Acceptor Registry; low 7 bits of errno: 64 Unknown error), completed = NO

 

What could be wrong?

 

Regards,

Miha

 

 



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  • Hello Miha,

    so this is a fresh install, which Server version (I assume it's a new one)?
    more IP addresses than are supported would be more than 62 - I don't think this is the case. Is some process using 8194 (netstat -nao | find ":8194")?

    Christian

  • Hello QC!

    No, the command doesnt return anything.

    BR

  • Hello Miha,

    these are caused by the router not listening.
    The verbose router log doesn't tell more - it looks like the router can't get the port, it might check all three though: 8192,8193,8194.

    Christian

  • Hello QC!

    What do you advise?

    BR, Miha

  • Hello Miha,

    thanks - but I can't scroll in the screenshot [:D]. You say there isn't any output for 8194?

    I assume that RouterNT.exe creates a new process when restarting. In the screenshot it's the process with ID 3740, it listens (and even has two remote connections) on 8192 and should do so on 8193 and 8194 as well. Apparently it doesn't - what's the process with ID 3608 that listens on port 8193? 

    Christian

  • Hello Miha,

    thanks. Obviously it's the Exchange Service Host that's using port 8193 - can't say why though. I'm pretty sure this is the cause for the CORBA exception.

    In principle you could change the ports RMS uses - as you have existing endpoints it's not simple though. Thus changing this port for the Exchange Service Host is the preferred action (it doesn't seem to be a "standard" settings as otherwise there'd likely be an article or at least already some reports).

    Christian

  • Hello QC!

    Because there are only few clients in this SEC (less than 10) I would prefer change the RMS ports and then redeploy clients.

    Is this the right procedure for my scenario?

    https://community.sophos.com/kb/en-us/25780

     

    Regards, 

    Miha

  • Hello Miha,

    yup, this is it.
    And you don't need to reprotect the endpoints if you follow the procedure outlined here (starting at 1.2, i.e. copying mrinit.conf to the \rms subfolder).

    Christian

  • Hello QC!

    I changed ServiceArgs frog 8193 to 8195 

    but netstat is showing 8195 is not used

    Regards,

    Miha

  • Hello Miha,

    I assume you've made sure that the service was stopped and started. What does the router log say?

    Christian

  •  

    19.07.2017 12:49:00 4778 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20170719-104900.log
    19.07.2017 12:49:00 4778 I Sophos Messaging Router 4.1.0.140 starting...
    19.07.2017 12:49:00 4778 I Setting ACE_FD_SETSIZE to 20640
    19.07.2017 12:49:00 4778 I Initializing CORBA...
    19.07.2017 12:49:00 4778 I Connection cache limit is 20512
    19.07.2017 12:49:00 4778 D New context options = 1000004
    19.07.2017 12:49:00 4778 D Router::ConfigureSslContext: configuration finished.
    19.07.2017 12:49:00 4778 T IPAddressSet::InitialiseWithHost() called
    19.07.2017 12:49:00 4778 T Added host network address:192.168.0.2:0
    19.07.2017 12:49:00 4778 T Added host network address:127.0.0.1:0
    19.07.2017 12:49:00 4778 T IPAddressSet::InitialiseWithHost() returns
    19.07.2017 12:49:00 4778 D Creating ORB...
    19.07.2017 12:49:00 4778 I Creating ORB runner with 16 threads
    19.07.2017 12:49:00 52EC D RunORB thread started
    19.07.2017 12:49:00 5020 D RunORB thread started
    19.07.2017 12:49:00 47BC D RunORB thread started
    19.07.2017 12:49:00 4844 D RunORB thread started
    19.07.2017 12:49:00 1958 D RunORB thread started
    19.07.2017 12:49:00 48EC D RunORB thread started
    19.07.2017 12:49:00 4DF0 D RunORB thread started
    19.07.2017 12:49:00 3BB4 D RunORB thread started
    19.07.2017 12:49:00 39CC D RunORB thread started
    19.07.2017 12:49:00 53BC D RunORB thread started
    19.07.2017 12:49:00 3DCC D RunORB thread started
    19.07.2017 12:49:00 5094 D RunORB thread started
    19.07.2017 12:49:00 1A94 D RunORB thread started
    19.07.2017 12:49:00 07A4 D RunORB thread started
    19.07.2017 12:49:00 2558 D RunORB thread started
    19.07.2017 12:49:00 1960 D RunORB thread started
    19.07.2017 12:49:01 4778 I Compliant certificate hashing algorithm.
    19.07.2017 12:49:01 4778 D Not requesting a new certificate.
    19.07.2017 12:49:01 4778 D Resolving the root object adapter...
    19.07.2017 12:49:01 4778 E This machine may have more IP addresses than are supported or the port may already be in use.
    19.07.2017 12:49:01 4778 E Router::Start: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/BAD_PARAM:1.0'
    TAO exception, minor code = 40 (endpoint initialization failure in Acceptor Registry; low 7 bits of errno: 64 Unknown error), completed = NO

    19.07.2017 12:49:01 4778 I Restarting...

Reply
  •  

    19.07.2017 12:49:00 4778 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20170719-104900.log
    19.07.2017 12:49:00 4778 I Sophos Messaging Router 4.1.0.140 starting...
    19.07.2017 12:49:00 4778 I Setting ACE_FD_SETSIZE to 20640
    19.07.2017 12:49:00 4778 I Initializing CORBA...
    19.07.2017 12:49:00 4778 I Connection cache limit is 20512
    19.07.2017 12:49:00 4778 D New context options = 1000004
    19.07.2017 12:49:00 4778 D Router::ConfigureSslContext: configuration finished.
    19.07.2017 12:49:00 4778 T IPAddressSet::InitialiseWithHost() called
    19.07.2017 12:49:00 4778 T Added host network address:192.168.0.2:0
    19.07.2017 12:49:00 4778 T Added host network address:127.0.0.1:0
    19.07.2017 12:49:00 4778 T IPAddressSet::InitialiseWithHost() returns
    19.07.2017 12:49:00 4778 D Creating ORB...
    19.07.2017 12:49:00 4778 I Creating ORB runner with 16 threads
    19.07.2017 12:49:00 52EC D RunORB thread started
    19.07.2017 12:49:00 5020 D RunORB thread started
    19.07.2017 12:49:00 47BC D RunORB thread started
    19.07.2017 12:49:00 4844 D RunORB thread started
    19.07.2017 12:49:00 1958 D RunORB thread started
    19.07.2017 12:49:00 48EC D RunORB thread started
    19.07.2017 12:49:00 4DF0 D RunORB thread started
    19.07.2017 12:49:00 3BB4 D RunORB thread started
    19.07.2017 12:49:00 39CC D RunORB thread started
    19.07.2017 12:49:00 53BC D RunORB thread started
    19.07.2017 12:49:00 3DCC D RunORB thread started
    19.07.2017 12:49:00 5094 D RunORB thread started
    19.07.2017 12:49:00 1A94 D RunORB thread started
    19.07.2017 12:49:00 07A4 D RunORB thread started
    19.07.2017 12:49:00 2558 D RunORB thread started
    19.07.2017 12:49:00 1960 D RunORB thread started
    19.07.2017 12:49:01 4778 I Compliant certificate hashing algorithm.
    19.07.2017 12:49:01 4778 D Not requesting a new certificate.
    19.07.2017 12:49:01 4778 D Resolving the root object adapter...
    19.07.2017 12:49:01 4778 E This machine may have more IP addresses than are supported or the port may already be in use.
    19.07.2017 12:49:01 4778 E Router::Start: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/BAD_PARAM:1.0'
    TAO exception, minor code = 40 (endpoint initialization failure in Acceptor Registry; low 7 bits of errno: 64 Unknown error), completed = NO

    19.07.2017 12:49:01 4778 I Restarting...

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