Sophos Update Manager is not registered.

Hello Vinod,

haven't heard of this error recently (there are a few threads but all from before 5.x). Unfortunately. as far as I can see,  none of them has a useful suggestion (in addition to what you've already tried).

but when i start the services

Are you referring to section 10.1 of the guide? So you can successfully start the console or not (if possible, please provide a screenshot with the error message). If you can - is the server listed in the Update managers view and which items are active in the right-click menu?

Christian

Hi Christian,

Thanks for the reply.

Yes i am referring to the section 10.1 of the guide.

The Enterprise Console launches successfully, prior to which it displays the error mentioned in the earlier post. 

The New Server is not listed in the Update Managers View, only the old one.

Vinod

Hello Vinod,

looks like the entry for the management server's SUM in the database hasn't been correctly dealt with during migration. Can't say how this could have happened as I've never had an error in this area. Likely the SDDMServers table contains the old SUM. You could check with SQL Server Management Studio, or from a prompt using the following:

SQLCMD -E -S .\SOPHOS -d SOPHOS50 -W -Q "SELECT ComputerID,LastName FROM dbo.SDDMServers"

 and

SQLCMD -E -S .\SOPHOS -d SOPHOS50 -W -Q "SELECT ID,Name FROM dbo.ComputersAndDeletedComputers WHERE Name='<YourNewServer>'"

ComputerID and ID should be identical (usually the management server has 1). Can't say how to resolve it if they differ (and anyway I'd only suggest something I can test) and don't know what else to check if they don't - so I think it is time to contact Support.

Christian

Hi Christain,

Pls find the output of the given commands, It does not list my new server

C:\>SQLCMD -E -S .\SOPHOS -d SOPHOS50 -W -Q "SELECT ComputerID,LastName FROM dbo .SDDMServers"

ComputerID LastName

4 HROSRV001

(1 rows affected)

C:\>SQLCMD -E -S .\SOPHOS -d SOPHOS50 -W -Q "SELECT ID,Name FROM dbo.ComputersAn dDeletedComputers WHERE Name='HROSRV004'"

ID Name

-- ----

(0 rows affected)

I have planned to reinstall the sophos on the new server, try the migration again. Since the old server is still available, i will  start the sophos services on that temporarily.

I shall revert with the outcome of the reinstallation and migration.

Thanks for your help, very much appreciated.

Vinod.

Hello Vinod,

so the management server seems to have never "talked to itself" (or better: the SUM has not contacted the management server component). Guess RMS on the management server should already be installed at this point, and in addition both \Program Files\Sophos\Update Manager and \Program Files\Sophos\Enterprise Console\SUMInstaller should contain the correct (i.e. pointing to your new server) mrinit.conf.

I was thinking about suggesting a re-try - it is some effort but might resolve the issue, there's always the chance that one has made some mistake (OTOH the done-that feeling increases the probability of error on retries :smileywink:).

Good luck

Christian

Hi Christian,

The mrinit.conf file had pointed to the new server, but still it is not listed in the Update Managers list.

I did a reinstallation of the Sophos Components. Redirected the endpoints to the new management server via Sophos Endpoint Migration Utility. Uninstalled the Sophos Components on the Old Server. 

The new setup working fine.

Thank you very much Christian for your help, appreciate it. :smileyhappy:

Vinod

Sorry to resurrect an old post but i'm having exactly the same error and wondered if you could provide help on how you solved it.

Migrated SEC V 5.3.1 from Server1 to Server 2

On opening server2 SEC got the error message "SUM does not appear to be registered with the system, please try again later"

Have re-ran the SUMInstaller setup.exe

Not quite sure what to do next

Thanks