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Sophos Update Manager is not registered.

vinu2930

Hi Friends,

I have migrated the sophos enterprise console 5.0 as mentioned in the below guide. 

http://www.sophos.com/en-us/medialibrary/PDFs/nonindexed/sec_50_mgeng.pdf

Everything went well, but when i start the services on the new server and open the enterprise console i get the below error.

"Sophos Update Manager does not appear to be registered with the system. Please try again later."

I tried repairing the Update Manager by running the SUM.msi installer, but same problem persists. Restarted the services and the server many times.

Kindly help me resolve this issue.

Sophos Enterprise Console version 5.0.0.8

Sophos Update Manager Version 1.3.1.168

regards

Vinod

:39047


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  • 0

    Hi Christian,

    The mrinit.conf file had pointed to the new server, but still it is not listed in the Update Managers list.

    I did a reinstallation of the Sophos Components. Redirected the endpoints to the new management server via Sophos Endpoint Migration Utility. Uninstalled the Sophos Components on the Old Server. 

    The new setup working fine.

    Thank you very much Christian for your help, appreciate it. :smileyhappy:

    Vinod

    :39231
Reply
  • 0

    Hi Christian,

    The mrinit.conf file had pointed to the new server, but still it is not listed in the Update Managers list.

    I did a reinstallation of the Sophos Components. Redirected the endpoints to the new management server via Sophos Endpoint Migration Utility. Uninstalled the Sophos Components on the Old Server. 

    The new setup working fine.

    Thank you very much Christian for your help, appreciate it. :smileyhappy:

    Vinod

    :39231
Children
  • 0 in reply to vinu2930

    Sorry to resurrect an old post but i'm having exactly the same error and wondered if you could provide help on how you solved it.

     

    Migrated SEC V 5.3.1 from Server1 to Server 2

     

    On opening server2 SEC got the error message "SUM does not appear to be registered with the system, please try again later"

    Have re-ran the SUMInstaller setup.exe

     

    Not quite sure what to do next

    Thanks

     

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