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Sophos Update Manager is not registered.

vinu2930

Hi Friends,

I have migrated the sophos enterprise console 5.0 as mentioned in the below guide. 

http://www.sophos.com/en-us/medialibrary/PDFs/nonindexed/sec_50_mgeng.pdf

Everything went well, but when i start the services on the new server and open the enterprise console i get the below error.

"Sophos Update Manager does not appear to be registered with the system. Please try again later."

I tried repairing the Update Manager by running the SUM.msi installer, but same problem persists. Restarted the services and the server many times.

Kindly help me resolve this issue.

Sophos Enterprise Console version 5.0.0.8

Sophos Update Manager Version 1.3.1.168

regards

Vinod

:39047


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  • 0

    Hello Vinod,

    looks like the entry for the management server's SUM in the database hasn't been correctly dealt with during migration. Can't say how this could have happened as I've never had an error in this area. Likely the SDDMServers table contains the old SUM. You could check with SQL Server Management Studio, or from a prompt using the following:

    SQLCMD -E -S .\SOPHOS -d SOPHOS50 -W -Q "SELECT ComputerID,LastName FROM dbo.SDDMServers"

     and

    SQLCMD -E -S .\SOPHOS -d SOPHOS50 -W -Q "SELECT ID,Name FROM dbo.ComputersAndDeletedComputers WHERE Name='<YourNewServer>'"

    ComputerID and ID should be identical (usually the management server has 1). Can't say how to resolve it if they differ (and anyway I'd only suggest something I can test) and don't know what else to check if they don't - so I think it is time to contact Support.

    Christian

    :39135
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  • 0

    Hello Vinod,

    looks like the entry for the management server's SUM in the database hasn't been correctly dealt with during migration. Can't say how this could have happened as I've never had an error in this area. Likely the SDDMServers table contains the old SUM. You could check with SQL Server Management Studio, or from a prompt using the following:

    SQLCMD -E -S .\SOPHOS -d SOPHOS50 -W -Q "SELECT ComputerID,LastName FROM dbo.SDDMServers"

     and

    SQLCMD -E -S .\SOPHOS -d SOPHOS50 -W -Q "SELECT ID,Name FROM dbo.ComputersAndDeletedComputers WHERE Name='<YourNewServer>'"

    ComputerID and ID should be identical (usually the management server has 1). Can't say how to resolve it if they differ (and anyway I'd only suggest something I can test) and don't know what else to check if they don't - so I think it is time to contact Support.

    Christian

    :39135
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