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Sophos Update Manager is not registered.

vinu2930

Hi Friends,

I have migrated the sophos enterprise console 5.0 as mentioned in the below guide. 

http://www.sophos.com/en-us/medialibrary/PDFs/nonindexed/sec_50_mgeng.pdf

Everything went well, but when i start the services on the new server and open the enterprise console i get the below error.

"Sophos Update Manager does not appear to be registered with the system. Please try again later."

I tried repairing the Update Manager by running the SUM.msi installer, but same problem persists. Restarted the services and the server many times.

Kindly help me resolve this issue.

Sophos Enterprise Console version 5.0.0.8

Sophos Update Manager Version 1.3.1.168

regards

Vinod

:39047


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    Hello Vinod,

    so the management server seems to have never "talked to itself" (or better: the SUM has not contacted the management server component). Guess RMS on the management server should already be installed at this point, and in addition both \Program Files\Sophos\Update Manager and \Program Files\Sophos\Enterprise Console\SUMInstaller should contain the correct (i.e. pointing to your new server) mrinit.conf.

    I was thinking about suggesting a re-try - it is some effort but might resolve the issue, there's always the chance that one has made some mistake (OTOH the done-that feeling increases the probability of error on retries :smileywink:).

    Good luck

    Christian

    :39147
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  • 0

    Hello Vinod,

    so the management server seems to have never "talked to itself" (or better: the SUM has not contacted the management server component). Guess RMS on the management server should already be installed at this point, and in addition both \Program Files\Sophos\Update Manager and \Program Files\Sophos\Enterprise Console\SUMInstaller should contain the correct (i.e. pointing to your new server) mrinit.conf.

    I was thinking about suggesting a re-try - it is some effort but might resolve the issue, there's always the chance that one has made some mistake (OTOH the done-that feeling increases the probability of error on retries :smileywink:).

    Good luck

    Christian

    :39147
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