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Sophos Update Manager is not registered.

vinu2930

Hi Friends,

I have migrated the sophos enterprise console 5.0 as mentioned in the below guide. 

http://www.sophos.com/en-us/medialibrary/PDFs/nonindexed/sec_50_mgeng.pdf

Everything went well, but when i start the services on the new server and open the enterprise console i get the below error.

"Sophos Update Manager does not appear to be registered with the system. Please try again later."

I tried repairing the Update Manager by running the SUM.msi installer, but same problem persists. Restarted the services and the server many times.

Kindly help me resolve this issue.

Sophos Enterprise Console version 5.0.0.8

Sophos Update Manager Version 1.3.1.168

regards

Vinod

:39047


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  • 0

    Hi Christain,

    Pls find the output of the given commands, It does not list my new server

    C:\>SQLCMD -E -S .\SOPHOS -d SOPHOS50 -W -Q "SELECT ComputerID,LastName FROM dbo .SDDMServers"

    ComputerID LastName

    4 HROSRV001

    (1 rows affected)

    C:\>SQLCMD -E -S .\SOPHOS -d SOPHOS50 -W -Q "SELECT ID,Name FROM dbo.ComputersAn dDeletedComputers WHERE Name='HROSRV004'"

    ID Name

    -- ----

    (0 rows affected)

    I have planned to reinstall the sophos on the new server, try the migration again. Since the old server is still available, i will  start the sophos services on that temporarily.

    I shall revert with the outcome of the reinstallation and migration.

    Thanks for your help, very much appreciated.

    Vinod.

    :39145
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  • 0

    Hi Christain,

    Pls find the output of the given commands, It does not list my new server

    C:\>SQLCMD -E -S .\SOPHOS -d SOPHOS50 -W -Q "SELECT ComputerID,LastName FROM dbo .SDDMServers"

    ComputerID LastName

    4 HROSRV001

    (1 rows affected)

    C:\>SQLCMD -E -S .\SOPHOS -d SOPHOS50 -W -Q "SELECT ID,Name FROM dbo.ComputersAn dDeletedComputers WHERE Name='HROSRV004'"

    ID Name

    -- ----

    (0 rows affected)

    I have planned to reinstall the sophos on the new server, try the migration again. Since the old server is still available, i will  start the sophos services on that temporarily.

    I shall revert with the outcome of the reinstallation and migration.

    Thanks for your help, very much appreciated.

    Vinod.

    :39145
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