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Sophos Update Manager is not registered.

vinu2930

Hi Friends,

I have migrated the sophos enterprise console 5.0 as mentioned in the below guide. 

http://www.sophos.com/en-us/medialibrary/PDFs/nonindexed/sec_50_mgeng.pdf

Everything went well, but when i start the services on the new server and open the enterprise console i get the below error.

"Sophos Update Manager does not appear to be registered with the system. Please try again later."

I tried repairing the Update Manager by running the SUM.msi installer, but same problem persists. Restarted the services and the server many times.

Kindly help me resolve this issue.

Sophos Enterprise Console version 5.0.0.8

Sophos Update Manager Version 1.3.1.168

regards

Vinod

:39047


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  • 0

    Hello Vinod,

    haven't heard of this error recently (there are a few threads but all from before 5.x). Unfortunately. as far as I can see,  none of them has a useful suggestion (in addition to what you've already tried).

    but when i start the services

    Are you referring to section 10.1 of the guide? So you can successfully start the console or not (if possible, please provide a screenshot with the error message). If you can - is the server listed in the Update managers view and which items are active in the right-click menu?

    Christian

    :39059
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  • 0

    Hello Vinod,

    haven't heard of this error recently (there are a few threads but all from before 5.x). Unfortunately. as far as I can see,  none of them has a useful suggestion (in addition to what you've already tried).

    but when i start the services

    Are you referring to section 10.1 of the guide? So you can successfully start the console or not (if possible, please provide a screenshot with the error message). If you can - is the server listed in the Update managers view and which items are active in the right-click menu?

    Christian

    :39059
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