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Sophos Endpoint Software Unable to update the manager machine

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Unable to update the manager machine

Rakesh Vasavan over 7 years ago

Hi Team,

Please help me to resolve this issue. I'm unable to download the threat detection from manager console.

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0 Haridoss Sreenivasan over 7 years ago

Hi Rakesh Vasavan

The error message states "the access to the source update location is denied or the location is unavailable":

1. Did you recently make any changes to the machine or the network path?

2. Can you ping in between the Sophos Update Manager and the Endpoint?

Haridoss S

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 7 years ago

Hi Rakesh Vasavan

The error message states "the access to the source update location is denied or the location is unavailable":

1. Did you recently make any changes to the machine or the network path?

2. Can you ping in between the Sophos Update Manager and the Endpoint?

Haridoss S

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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