Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 4 replies
  • Subscribers 1 subscriber
  • Views 1346 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

9.7 Subscription not listed after successful upgrade of Enterprise Console from 4.5 to version 4.7 ?

Arjun786

Hi,

I've upgraded enterprise console from 4.5 to 4.7 as per the steps of the Install Advisor.

Now I've hit a block while going to the upgrade steps for for the endpoints.

The Recommended 9.7 Subscription is not listed.

What should I do?

Urgent Help would be appreciated. Thank you.

:12499


This thread was automatically locked due to age.
  • 0

    This is odd seeing that 9.7 has been out for weeks now. I suggest you call Sophos tech support.

    I had the same thing happen back on 4-21-11, but it was learned that we update from a low delta warehouse. It took time before the 9.7 appeared on the low delta warehouse downloads.

    I upgraded another EMC yesterday 5-2-11 and it immedately saw 9.7 available. I then confirmed 9.7 was also available on my system upgraded 4-21-11.

    Did your SUM upgrade to 1.2.1x?

    Let us know how it goes.

    Thanks,

    VCU

    :12519
  • 0

    Hi VCU,

    Looks like my SUM has automatically been updated to 1.2.1.161. But I still don't see the Recommended 9.7 subscription.

    Any steps to acheive this?

    Thank you.

    :12743
  • 0

    I would suggest you might need to call support with your username and password you have in SUM so they can check which warehouse they are pointing at and that it contains 9.7.


    Regards,

    Jak

    :12745
  • 0

    okay thanks...will open a support case and update here.

    :12747
Unfiltered HTML