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9.7 Subscription not listed after successful upgrade of Enterprise Console from 4.5 to version 4.7 ?

Arjun786

Hi,

I've upgraded enterprise console from 4.5 to 4.7 as per the steps of the Install Advisor.

Now I've hit a block while going to the upgrade steps for for the endpoints.

The Recommended 9.7 Subscription is not listed.

What should I do?

Urgent Help would be appreciated. Thank you.

:12499


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    This is odd seeing that 9.7 has been out for weeks now. I suggest you call Sophos tech support.

    I had the same thing happen back on 4-21-11, but it was learned that we update from a low delta warehouse. It took time before the 9.7 appeared on the low delta warehouse downloads.

    I upgraded another EMC yesterday 5-2-11 and it immedately saw 9.7 available. I then confirmed 9.7 was also available on my system upgraded 4-21-11.

    Did your SUM upgrade to 1.2.1x?

    Let us know how it goes.

    Thanks,

    VCU

    :12519
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  • 0

    This is odd seeing that 9.7 has been out for weeks now. I suggest you call Sophos tech support.

    I had the same thing happen back on 4-21-11, but it was learned that we update from a low delta warehouse. It took time before the 9.7 appeared on the low delta warehouse downloads.

    I upgraded another EMC yesterday 5-2-11 and it immedately saw 9.7 available. I then confirmed 9.7 was also available on my system upgraded 4-21-11.

    Did your SUM upgrade to 1.2.1x?

    Let us know how it goes.

    Thanks,

    VCU

    :12519
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