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EC 4.5 Clients - savxp.msi fails to install

chrbb

New server 2008 DC up and running, all computers logging on scripts running etc.

Install Enterprise console 4.5 on it, find computers using AD, right click to protect computers (previously updated from old server running EC 3.1) clients automatically uninstall version 7 and version 9.5 is installed all looking good until a day later when there's an update.

The client then fails to update with the failure 'failed to install savxp.msi' the path to the msi is 'program files/sophos/autoupdate/cache' this msi wwill not install manually either. However the ides are uptodate.

Any ideas?

:9597


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    Quick update, savxp.msi still trying to install at every update, failing each time. Compters are updating as they have the lastest ides.

    I reset a laptop back to factory settings and protected that with sophos, no problems at all with this machine. So am wondering if there is a registry setting somewhere or some leftover file relating to the old server and previous sophos versions. It's not practical to clean every computer and 'start again'  as staff use laptops all the time at work and home.

    :9973
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  • 0

    Quick update, savxp.msi still trying to install at every update, failing each time. Compters are updating as they have the lastest ides.

    I reset a laptop back to factory settings and protected that with sophos, no problems at all with this machine. So am wondering if there is a registry setting somewhere or some leftover file relating to the old server and previous sophos versions. It's not practical to clean every computer and 'start again'  as staff use laptops all the time at work and home.

    :9973
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