Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 1156 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

EC 4.5 Clients - savxp.msi fails to install

chrbb

New server 2008 DC up and running, all computers logging on scripts running etc.

Install Enterprise console 4.5 on it, find computers using AD, right click to protect computers (previously updated from old server running EC 3.1) clients automatically uninstall version 7 and version 9.5 is installed all looking good until a day later when there's an update.

The client then fails to update with the failure 'failed to install savxp.msi' the path to the msi is 'program files/sophos/autoupdate/cache' this msi wwill not install manually either. However the ides are uptodate.

Any ideas?

:9597


This thread was automatically locked due to age.
Parents
  • 0

    All clients rebooted, are reporting to the console after the upgrade, policy applying etc.

    The update location is correct, The next day when the clients are booted up in the morning the red cross is displaying. If I do a manual update files are downloaded but the install fails. The logs show that the original msi installs when the clients are initially protected but any further updates fail to install.

    :9627
Reply
  • 0

    All clients rebooted, are reporting to the console after the upgrade, policy applying etc.

    The update location is correct, The next day when the clients are booted up in the morning the red cross is displaying. If I do a manual update files are downloaded but the install fails. The logs show that the original msi installs when the clients are initially protected but any further updates fail to install.

    :9627
Children
No Data
Unfiltered HTML