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EPS 9 and Datacontrol with USB/mass storage drives

MawfTech

Hi,

Why does EPS v.9 data control not allow any access from other applications to USB or other Mass storage devices?

If I switch on data contol in 'observe only' mode, it immediately switches off all access to drives from applications (actually makes word 2000 crash randomly ??). We do see the warning saying use explorer to transfer file but come on, when looking at presentations or files from customers handed over on pen drives, we cannot update content and just click save? I now have to save as, stick it e.g. on my desktop then drag it back to the pen drive. Seems a  really bad option to me, duplication, version loss, copy shortcut instead of file - I can think of lots of problems this causes.

Are we ever going to get that fixed? Surely this is just a standard journal trigger (ok I realise FATx doesn't journalise but you can still capture directory triggers). Do we really have to have such a restriction?

I realise this has been brought up before and dismissed as a 'by design' feature. What a feature though, loss of standard capability!!!!! Even in 'observe only' mode.

Matt

:2032


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    Hi John,

    Not quite the behaviour I see.

    If I go back to plain basics here and create one simple rule which is:

    For any file

    where the file contains

            matt content        (this is just a simple file contains 'abcwibble')

    and where the destination is

            removable storage

    Allow file transfer

    So just one really simple rule which is almost impossible to trigger. If I now enable data control scanning with just the one rule. I open up a pen drive that has a word file on it and double-click the word file. Word starts and immediately I'm put into read-only mode even though the file does not contain a match. If I try to save in word, I'm prompted for a location which if I deliberately point back at the pen drive to overwrite, word says no and Sophos triggers with the 'please use explorer' message.

    What you're saying is that it shouldn't get in the way in fact in this mode it won't detect from the application? I'm not seeing that John. Sophos is preventing the save to the device.

    Regards,

    Matt

    :2066
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  • 0

    Hi John,

    Not quite the behaviour I see.

    If I go back to plain basics here and create one simple rule which is:

    For any file

    where the file contains

            matt content        (this is just a simple file contains 'abcwibble')

    and where the destination is

            removable storage

    Allow file transfer

    So just one really simple rule which is almost impossible to trigger. If I now enable data control scanning with just the one rule. I open up a pen drive that has a word file on it and double-click the word file. Word starts and immediately I'm put into read-only mode even though the file does not contain a match. If I try to save in word, I'm prompted for a location which if I deliberately point back at the pen drive to overwrite, word says no and Sophos triggers with the 'please use explorer' message.

    What you're saying is that it shouldn't get in the way in fact in this mode it won't detect from the application? I'm not seeing that John. Sophos is preventing the save to the device.

    Regards,

    Matt

    :2066
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