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Problems blocking google pages like translate.google.com

When I apply a Web Control rule, trying to block youtube or translate.google.com, the user is beaten but he can enter without being blocked.

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DianneY over 5 years ago

Hello Reyes Contreras

Please go through this post to ensure that you are properly setting the site to be blocked.

The post says to allow, but you can change the behavior of the Website Tag to be blocked instead of allowed.
- Reyes Contreras over 5 years ago in reply to DianneY
  
  Hi,
  
  I watched the video an check taht I have te correct configuration policy, As I mentioned, the policy is assigned but the user continues to navigate to those labels that are marked as blocked
  - DianneY over 5 years ago in reply to Reyes Contreras
    
    Hello Reyes Contreras
    
    Thank you. Has the endpoint picked up the updates you have done? Ensure that you Save the changes to the Web Control policy, and also allow some time for the Endpoint to pick up the updates. You can also force an update on the endpoint by opening Sophos from the Systray icon > About > Update Now.
  - Reyes Contreras over 5 years ago in reply to DianneY
    
    I have already done the manual update from the agent on the computer and it registers a successful update, it is not an update issue since if I block other pages if it makes the locks to this new tags.
    
    Reviewing in Sophos Community, I saw a post "Web Control does not block drive.google.com" and ran the process indicated by Jak https://community.sophos.com/products/sophos-central/f/general/104173/web-control-does-not-block-drive-google-com
  - DianneY over 5 years ago in reply to Reyes Contreras
    
    Hello Reyes Contreras
    
    Please send a screenshot of the Website Management entry you have for translate.google.com. Thanks!
  - Reyes Contreras over 5 years ago in reply to DianneY
    
    It is
  - DianneY over 5 years ago in reply to Reyes Contreras
    
    Hello Reyes Contreras
    
    Please remove the Category Override (select "Select a category" instead of having an actual category) so that Category only has grayed out "Category Override Disabled" for any websites you have assigned a Tag to. You only need to use Tags, and not Category Override.
  - Shweta over 5 years ago in reply to Reyes Contreras
    
    Hi Reyes Contreras
    
    In addition to Dianney's suggested steps. please check out this video, which will help you to allow websites through web control policy.
    
    Shweta
    
    Community Support Engineer | Sophos Technical Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
    
    The New Home of Sophos Support Videos! - Visit Sophos Techvids
  - Reyes Contreras over 5 years ago in reply to Shweta
    
    Ya revsé el video, el problema no es con la etiqueta o que no esté correctamente señalado el bloqueo de la etiqueta, el problema es simple, no esta bloqueando páginas relaionadas con google (Youtube, Translate,Gdrive)
  - Reyes Contreras over 5 years ago in reply to DianneY
    
    Hi, I already removed the category override, I just pointed to a new category and it still doesn't lock.
  - DianneY over 5 years ago in reply to Reyes Contreras
    
    Hi Reyes Contreras
    
    Please send us a screenshot of what you have in Website Management. Thanks!
  - Reyes Contreras over 5 years ago in reply to DianneY
    
    It is
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