Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 6 subscribers
  • Views 6856 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Recovery Key "Failed to unlock with this recovery key"

Megat Danial Ariff Bin Mohd Raziff

Hi, 

I would like to seek assistance. i have key in recovery key after my PC requesting bitlocker recovery key. however, after i key in the number, i received an error ""]Failed to unlock with this recovery key". But the key number is i retrive from Sophos Central. Anyone can assist on this issue?

Thank you.



This thread was automatically locked due to age.
  • 0

    Thank you for reaching the community forum.


    Aside from the above steps that you've done, have you tried slaving the drive on a different device and then unlocking the drive? If not? You can try the said option by following the steps stated in this KB article.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Unfiltered HTML