Sophos XG Firewall - License activation unavailable (error XG-00151). See KB-000043485 for the latest updates.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cannot connect to


I am a new user of sophos. I have now a sophos XG 106w. I have registered my Sophos ID at I cannot login at this site, but I can login here to the Community Site. What can I do? As Error: 

Mit Ihrer Sophos ID anmelden

Authentifizierung fehlgeschlagen. Überprüfen Sie Ihre Anmeldedaten und versuchen Sie es erneut.

Best Regrads

This thread was automatically locked due to age.
  • Hi Lukas,

    Thank you for reaching us. Regarding the account login issue, I suggest you, please reach our Customer care team through our support portal, via chat, or by directly dialing your region's toll-free number to speak with them over the phone to get this sorted. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community