Network drives don't work through ZTNA when logged in with Windows Hello

Question

We think we've narrowed down a network drives problem to only being when the user has logged into their computer with Windows Hello. 
 In almost all cases, getting the user to log off and back in with their password results in the drives now working. 
 Has anyone else experienced this? Is this a known issue with ZTNA? Is there further configuration (ports or services) required on the ZTNA config?

Tejas Kashyap · Answer

Hi, this is not expected and should work fine. The authentication bit is handled by the identity provider and hence should be agnostic. If a domain controller is needed, has that been added as a ZTNA resource as per the updated method? If it has been and you still face this issue, request you to open a support investigation as that would be more streamlined.

Tejas Kashyap · Answer

The external and internal fqdns should be the host name of the DC. So, in this case, pdc.org.domain.com. The internal FQDN should be resolvable by the ZTNA gateway. Else, the external FQDN can be pdc.org.domain.com and the internal IP of the DC can be added as well.

Network drives don't work through ZTNA when logged in with Windows Hello

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