Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 3 subscribers
  • Views 6301 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Bad website classification

SteveHart

One of our partner's websites ( a healthcare provider) is being classified as a "gambling" site by our UTM. I've set up an exception to restore our access.

Is there a system somewhere to report false classifications?



This thread was automatically locked due to age.
Parents
  • 0

    Hi SteveHart, 

    To re-classify the web category you would need to submit a sample 

    Sophos indicates that a site contains malware

    If you believe that the URL has been blocked on the basis of hosting malware, but you think this is a false positive, submit a request to Sophos to reassess the site. Ensure that you complete all the fields.  See the section below How to submit a web address URL for reassessment.

    If you are not a Sophos customer, (i.e., someone else has informed you that Sophos has blocked your site) please try and find out which Sophos product was alerting on the site, as this will allow us to investigate your query more quickly. If you really cannot get this information, please enter a best guess in the mandatory field 'Product'. (Sophos Anti-Virus comes under the heading of 'Endpoint Security and Control'.)

    Note: Submitted categorization requests will be reviewed, and re-classified as quickly as possible, though it may take up to 5 business days once a site is re-classified, for it to be available on your Sophos product.

    Sophos indicates that a site is restricted/inappropriate

    If you believe that the URL has been incorrectly restricted or blocked, do one of the following:

    • If you work for an organisation that runs Sophos products, and you are not the Sophos administrator, you should discuss this issue with your Sophos administrator.
    • If you work for an organisation that runs Sophos products and you are the Sophos administrator:

      • If the site is flagged as inappropriate check that you have correctly configured the Sophos web control policies according to the requirements of your organisation.
      • If your policy is correct, but you think that the site is incorrectly classified, submit a request to Sophos to review the classification of the site. See the section below How to submit a web address URL for reassessment.

    For more information refer the Kb article, https://community.sophos.com/kb/en-us/119440 

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • 0

    Hi SteveHart, 

    To re-classify the web category you would need to submit a sample 

    Sophos indicates that a site contains malware

    If you believe that the URL has been blocked on the basis of hosting malware, but you think this is a false positive, submit a request to Sophos to reassess the site. Ensure that you complete all the fields.  See the section below How to submit a web address URL for reassessment.

    If you are not a Sophos customer, (i.e., someone else has informed you that Sophos has blocked your site) please try and find out which Sophos product was alerting on the site, as this will allow us to investigate your query more quickly. If you really cannot get this information, please enter a best guess in the mandatory field 'Product'. (Sophos Anti-Virus comes under the heading of 'Endpoint Security and Control'.)

    Note: Submitted categorization requests will be reviewed, and re-classified as quickly as possible, though it may take up to 5 business days once a site is re-classified, for it to be available on your Sophos product.

    Sophos indicates that a site is restricted/inappropriate

    If you believe that the URL has been incorrectly restricted or blocked, do one of the following:

    • If you work for an organisation that runs Sophos products, and you are not the Sophos administrator, you should discuss this issue with your Sophos administrator.
    • If you work for an organisation that runs Sophos products and you are the Sophos administrator:

      • If the site is flagged as inappropriate check that you have correctly configured the Sophos web control policies according to the requirements of your organisation.
      • If your policy is correct, but you think that the site is incorrectly classified, submit a request to Sophos to review the classification of the site. See the section below How to submit a web address URL for reassessment.

    For more information refer the Kb article, https://community.sophos.com/kb/en-us/119440 

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Children
No Data
Unfiltered HTML