Learn about the Benefits of Multi-Factor Authentication (MFA) . Turn your MFA on now!
Information: Three minute survey on Exploring more ways to contact Sophos Technical Supportt. If you can spare the time, we would love your feedback!
There are two main sets of circumstances under which Sophos will block a URL. Be aware that the actual message displayed will vary according to the browser used and the site accessed:
Blocked Request: Restricted site, File contains malicious code.
Blocked Request: Restricted site,
If it is your opinion that the site alert is incorrect, follow the steps in the below to get the site checked or to get a reassessment.
The following sections are covered:
Applies to the following Sophos product(s) and version(s) Sophos Web Appliance VirtualSophos Web ApplianceSophos Security Management ApplianceSophos UTM Sophos Anti-Virus for Windows 2000+Sophos Anti-Virus for Mac OS XSophos Firewall
If you believe that the URL has been blocked on the basis of hosting malware but you think this is a false positive, submit a request to Sophos to reassess the site. Ensure that you complete all the fields.
If you are not a Sophos customer: (For example, someone else has informed you that Sophos has blocked your site.) Please try and find out which Sophos product was alerting on the site, as this will allow us to investigate your query more quickly. If you really cannot get this information, please enter a best guess in the mandatory field Product.
Note: Submitted categorization requests will be reviewed and re-classified as quickly as possible, though it may take up to 5 business days once a site is re-classified for it to be available on your Sophos product.
If you believe that the URL has been incorrectly restricted or blocked, do one of the following:
Note: When you submit a categorization request it will be reviewed and re-classified as quickly as possible, though it may take up to 5 business days once a site is re-classified, for it to be available on your Sophos product.
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.
This is invaluable to us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.