There are two main sets of circumstances under which Sophos will block a URL. Be aware that the actual message displayed will vary according to the browser used and the site accessed.
Blocked Request: Restricted site, File contains malicious code.
Blocked Request: Restricted site,
Applies to the following Sophos product(s) and version(s) Sophos Web Appliance VirtualSophos Web ApplianceSophos Security Management ApplianceSophos UTM Sophos Anti-Virus for Windows 2000+Sophos Anti-Virus for Mac OS XSophos Firewall
If in your opinion that the site alert is incorrect, follow the below steps to request for a reassessment.
If you believe that the URL has been blocked on the basis of hosting a malware, but you think this is a false positive, submit a request to Sophos to reassess the site. Ensure that you complete all the required fields.
If you are not a Sophos customer and someone just informed you that Sophos has blocked your site, please find out which Sophos product is causing the alert on the site, as this will allow us to investigate the issue more quickly. If this particular information cannot be obtained, kindly enter a best guess in the mandatory field Product/Services.
If you believe that the URL has been incorrectly restricted or blocked, do one of the following:
Note: Submitted categorization requests will be reviewed and re-classified as quickly as possible, though it may take up to five business days once a site has been re-classified, for it to be available on your Sophos product.
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