There are two main sets of circumstances under which Sophos will block a URL. (Be aware that the actual message displayed will vary according to the browser you are using and the site you are attempting to access):
Blocked Request: Restricted site, File contains malicious code.
Blocked Request: Restricted site,
If it is your opinion that the site alert is incorrect, follow the steps in the 'What to do' section below, to get the site checked, or to get a reassessment.
Applies to the following Sophos product(s) and version(s) Sophos Web Appliance VirtualSophos Web ApplianceSophos Security Management ApplianceSophos UTM Sophos Anti-Virus for Windows 2000+Sophos Anti-Virus for Mac OS X
If you believe that the URL has been blocked on the basis of hosting malware, but you think this is a false positive, submit a request to Sophos to reassess the site. Ensure that you complete all the fields. See the section below How to submit a web address URL for reassessment.
If you are not a Sophos customer, (i.e., someone else has informed you that Sophos has blocked your site) please try and find out which Sophos product was alerting on the site, as this will allow us to investigate your query more quickly. If you really cannot get this information, please enter a best guess in the mandatory field 'Product'. (Sophos Anti-Virus comes under the heading of 'Endpoint Security and Control'.)
Note: Submitted categorization requests will be reviewed, and re-classified as quickly as possible, though it may take up to 5 business days once a site is re-classified, for it to be available on your Sophos product.
If you believe that the URL has been incorrectly restricted or blocked, do one of the following:
For more information on these points, refer to How to: Understand Web Control policy.
To access the form go to the Technical Support contact page and select 'Submit a Sample' > 'Web address (URL)'. Example:
Note: When you submit a categorization request it will be reviewed and re-classified as quickly as possible, though it may take up to 5 business days once a site is re-classified, for it to be available on your Sophos product.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.