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Problem with logmein rescue

Hello,

I do not any more manage to connect with logmein rescue.

Here is the result of the request :

2013:04:04-15:07:54 sophosUTM httpproxy[15797]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="X.X.X.X" dstip="77.242.192.195" user="GAUTHIER.SEB" statuscode="500" cached="0" profile="REF_HttProLibreacces (Libre_acces)" filteraction="REF_HttCffLibreaccs (Libre_Accès)" size="1303694" request="0x8ad5d38" url="secure.logmeinrescue.com/" exceptions="content,url,ssl,certcheck,certdate,mime,cache,fileextension" error="Connection reset by peer" 


Thank you for your help
And excuse my English...


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  • Salut, tic, and welcome to the User BB!

    statuscode="500"

    The first thing to try with a statuscode in the 500s is to add Anti-Virus Scanning to the Exception.  If that doesn't work, then the only thing to do is to skip the proxy.  Since you're in Standard mode, that must be done in 'Proxy Settings' - probably by altering your GPO for that.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
    • hello,

      I tried to add Anti-Virus Scanning to the Exception but I always have the same blocking...
      There is not other solution than to skip the proxy?
    • Skipping the proxy is all that's left.  I tried  from a PC through the V8.309 proxy in AD-SSO mode with SSL scanning enabled - no problem.

      Cheers - Bob
       
      Sophos UTM Community Moderator
      Sophos Certified Architect - UTM
      Sophos Certified Engineer - XG
      Gold Solution Partner since 2005
      MediaSoft, Inc. USA
      • In addition to hosted solutions from LogMeIn, you may want to consider a RHUB remote support server.