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remote users connetced by SD-RED 20 do not get ip from windows DHCP

Hello

we have SG115 UTM in our network and remote location connected to us by SD-RED 20 device.

we have internal windows DHCP server for assigning ip to users but remote location users can not get ip from our windows DHCP server and we have to use SG115 DHCP service to assign ip to remote users.

can anyone help me?

thanks

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0 Raphael Alganes 8 months ago

Hi Babak,

Good day and thanks for reaching out to Sophos Community

May you check if you've followed steps on this doc guide: https://docs.sophos.com/nsg/sophos-utm/utm/9.708/help/en-us/Content/utm/utmAdminGuide/utmOnly/NetworkServicesDHCPRelay.htm

Then if yes, you may begin troubleshooting DHCP relay using this KB: https://support.sophos.com/support/s/article/KB-000040396?language=en_US

Thanks for your time and patience and thank you for choosing Sophos

Cheers,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Raphael Alganes 8 months ago

Hi Babak,

Good day and thanks for reaching out to Sophos Community

May you check if you've followed steps on this doc guide: https://docs.sophos.com/nsg/sophos-utm/utm/9.708/help/en-us/Content/utm/utmAdminGuide/utmOnly/NetworkServicesDHCPRelay.htm

Then if yes, you may begin troubleshooting DHCP relay using this KB: https://support.sophos.com/support/s/article/KB-000040396?language=en_US

Thanks for your time and patience and thank you for choosing Sophos

Cheers,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

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