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Sophos UTM Unauthorized access when downloading the network usage

Hi All,

Why is it that when I download the network usage under Logging & Reporting, choosing the Top clients (default), even on Top servers , the warning always said " Unauthorized access"? But when I tried a different option, I could download the file. I need to download the Top servers because I want to check a specific server which doesn't appear on other options. I am one of the main admin of the firewall.

Hopefully someone can help me. Thank you in advanced.

Oliver

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Vivek Jagad 3 months ago +2 verified

Hi Oliver Naabay , Thank you for reaching out to the community, try clearing out the cookie and browser cache and try again.

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+1 Vivek Jagad 3 months ago

Hi Oliver Naabay ,

Thank you for reaching out to the community, try clearing out the cookie and browser cache and try again.

Thanks & Regards,
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+1 Vivek Jagad 3 months ago

Hi Oliver Naabay ,

Thank you for reaching out to the community, try clearing out the cookie and browser cache and try again.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
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0 Oliver Naabay 3 months ago in reply to Vivek Jagad

Hi Vivek Jagad

Thank you so much. This has been resolved.

Regards,

Oliver
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