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No renewals possible at the moment.

Hello,

I have several Sophos SG230s in use. The migration to XGS is planned for next year. Until then, I wanted to extend the license (FullGuard).

The distributor says that there are currently (already for two weeks) no extensions to buy. Sophos has some kind of problem and cannot issue licenses at the moment. This may take another 4 weeks.

Is this a joke? It is one of the largest distributors in Germany.
It must be possible to buy an extension within 6 weeks before the license expires.

Does anyone know anything?

Greetings

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0 JimKoerner over 1 year ago

I had the same problem a few weeks ago, Mine had an expiration date of Nov 4th I went into the license portal before then and my license was changed with a expiration date of Nov 30th by Sophos I am guessing. Not sure if the sales rep initiated it or they did that across the board due to the issues. I would login and see if yours was updated without your knowledge. No notice was sent to me about it.

I did just get my renewal license the other day so they are issuing them again at least in the US.

Jim
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0 mauti4secure over 1 year ago in reply to JimKoerner

Unfortunately, the old date is still displayed. Perhaps Sophos will only do this shortly before the expiry date. The license is still valid for 3 weeks.
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0 PhilippRusch over 1 year ago in reply to mauti4secure

I wouldn't wait for this to happen automatically.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 mauti4secure over 1 year ago in reply to PhilippRusch

Waiting is certainly not a good idea. I'll try to get an extension from somewhere.

Sophos is crazy. Sophos knows what it can't do without a valid license. Doesn't Sophos care?
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0 PhilippRusch over 1 year ago in reply to mauti4secure

Where are you situated?

Maybe I am able to help.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 emmosophos over 1 year ago

Hello there,

Thank you for contacting the Sophos Community.

This might have to do with the End Date Alignment; I will be reaching out internally to your AM so they can reach out to you and work out the issue.

Unfortunately, you’re posting using a Public Free domain, so I can't find your information. Could you please PM me with the email you have registered in Sales Force?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 mauti4secure over 1 year ago in reply to emmosophos

Hello,
I have just sent you a private message

Thank you very much
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0 emmosophos over 1 year ago in reply to mauti4secure

Hello,

I have replied to your PM.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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