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No renewals possible at the moment.

mauti4secure

Hello,

I have several Sophos SG230s in use. The migration to XGS is planned for next year. Until then, I wanted to extend the license (FullGuard).

The distributor says that there are currently (already for two weeks) no extensions to buy. Sophos has some kind of problem and cannot issue licenses at the moment. This may take another 4 weeks.

Is this a joke? It is one of the largest distributors in Germany.
It must be possible to buy an extension within 6 weeks before the license expires.

Does anyone know anything?

Greetings



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  • 0

    Hello there,

    Thank you for contacting the Sophos Community.

    This might have to do with the End Date Alignment; I will be reaching out internally to your AM so they can reach out to you and work out the issue.

    Unfortunately, you’re posting using a Public Free domain, so I can't find your information. Could you please PM me with the email you have registered in Sales Force?

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
Reply
  • 0

    Hello there,

    Thank you for contacting the Sophos Community.

    This might have to do with the End Date Alignment; I will be reaching out internally to your AM so they can reach out to you and work out the issue.

    Unfortunately, you’re posting using a Public Free domain, so I can't find your information. Could you please PM me with the email you have registered in Sales Force?

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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