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Unable to manage my AP15C in Sophos Central

Johan LE HELLOCO

Hi, 

I "lost" the management of my AP15C.
Tried to go to Sophos Central, but nothing here, unless my XG Firewall... 
I tried to "add" a Wifi Central, but nothing happens.

Did anyone went through the same problem ?

Cordially, 
Joahn



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  • 0

    Hi,

     

    What exactly do you mean with "lost"? Did your AP disappear from your access point list? Can you describe what happened or attach a screenshot? Is the AP LED all green or does it blink/change?

    did this happen during an update? In case your AP was still on 1.8.0 and now updated to a newer version, you might be affected by the same scenario as here: 1.8.1-3 Offline - Have to Re-Register .

     

    kind regards,

     

    Dirk Bolte

  • 0 in reply to DirkBolte

    Hi Dirk, 

    I have no SOPHOS Console to manage my AP.
    I know I did it already, but nowhere (Console Central / Console Central Partners / MySophos ) I can find my AP.

    Do you know any quick Fix ?

    I asked for a SOPHOS Support, but thought it could be already asked on these forums :)

    Cordially, 
    Johan

Reply
  • 0 in reply to DirkBolte

    Hi Dirk, 

    I have no SOPHOS Console to manage my AP.
    I know I did it already, but nowhere (Console Central / Console Central Partners / MySophos ) I can find my AP.

    Do you know any quick Fix ?

    I asked for a SOPHOS Support, but thought it could be already asked on these forums :)

    Cordially, 
    Johan

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