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Client tab showing odd or no signal strength and connection rate

I have notice that the clients tab does not always show the signal strength and connection rates, i.e. my laptop as I type shows no signal and a connection rate 0 bit/s (upload and download), however at the client side it appears to be -69 dBn and a connection rate of 144.4Mbit/s. (occasionally I have also noticed variation between what the end point reports and the client tab reports i.e. tab shows 83.4Mbit/s and the client 144.4Mbit/s)

It's not unique to my Windows laptop as I have noticed other devices showing the same and I suspect this accounts for the client tab reporting sporadic "Clients with poor signal quality"

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0 Jonasvon Andrian over 8 years ago

Hi Leon,

to solve this, we need to verify what data the access point sends to us.

Can you PM me the serial number of your access point and activate log forwarding, whenever you see this? Log forwarding can be enabled under Wireless -> Settings:

Thanks

Jonas von Andrian
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0 DirkBolte over 8 years ago in reply to Jonasvon Andrian

We deployed several fixes with the last releases to ensure that the display is correct. Have you seen this lately?
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0 Leon.Friend over 8 years ago in reply to DirkBolte

Hi Dirk,

I have not noticed it lately and will monitor it more closely over the weekend. I am still seeing some poor signal quality reported in Sophos Central but I need to check at the client end to see what remains is actually coverage issues or not.

Leon Friend

Sophos Sales Engineer

Sophos XG Firewall - Certified Architect, Sophos Certified Engineer, Cyberoam CCNSE, Cyberoam CCNSP
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0 Leon.Friend over 8 years ago in reply to DirkBolte

Hi Dirk,

I have not noticed it lately and will monitor it more closely over the weekend. I am still seeing some poor signal quality reported in Sophos Central but I need to check at the client end to see what remains is actually coverage issues or not.

Leon Friend

Sophos Sales Engineer

Sophos XG Firewall - Certified Architect, Sophos Certified Engineer, Cyberoam CCNSE, Cyberoam CCNSP
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