i have Sophos AP100c, AP100x, Apx320x, apx 530.
the challenge im having is that they keep on disconnecting to the internet at different times.
i have tried rebooting or unplugging and reconnecting it back, it fixes the problem but later on goes offline again.
Hello Eddie,
Good day and thanks for reaching out to Sophos Community.
Wanted to check what firmware these APs are running? it should be under Wireless>Settings>Basic Settings > Firmware Update
Also what log messages do you see under Analyze > Diagnoses > Events ?
If this is an urgent concern, I may recommend you to open a support ticket to have this further investigated. Kindly share with us the caseID once you have it.
Many thanks for your time and patience and thank you for choosing Sophos.
Cheers,
Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
| Severity | When | Event | User | User Groups | Device | Device Groups | IP Address |
| Medium | 2023-07-19T12:19:02+02:00 | Access Point "AP100C [XXXXX54A5 Prefab North REC AP2" is offline, s/n: XXXXX, site: ACBF HQ, uptime: 2 hours 30 minutes, last-seen:2023-07-19T09:18:28.141Z | |||||
| Medium | 2023-07-19T12:01:02+02:00 | Access Point "AP100X [XXXXX327DD] Main Hse OD East" is offline, s/n: XXXX, site: ACBF HQ, uptime: 11 days 4 hours 28 minutes, last-seen:2023-07-19T09:00:48.805Z | |||||
| Medium | 2023-07-19T11:22:02+02:00 | Access Point "AP100C [XXXXX29] Main Hse Reception" is offline, s/n: XXXXX29, site: ACBF HQ, uptime: 59 minutes, last-seen:2023-07-19T08:21:10.885Z | |||||
| Medium | 2023-07-19T10:47:09+02:00 | Access Point "APX530 [XXXXX7G] Prefab ES AP4" has a DNS timeout | |||||
| Medium | 2023-07-19T10:42:02+02:00 | Access Point "AP100C [XXXXX29] Main BoardRoom" is offline, s/n: XXXXX29C, site: ACBF HQ, uptime: 23 minutes, last-seen:2023-07-19T07:41:27.086Z | |||||
| Medium | 2023-07-19T09:28:14+02:00 | Access Point "AP100C [XXXXX292C] Main BoardRoom" channel set to 48 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-19T09:28:08+02:00 | Access Point "AP100C [XXXXX292DFC3A15C] Main BoardRoom" channel set to 1 for GHZ_2_4 band due to configuration push | |||||
| Medium | 2023-07-19T09:27:58+02:00 | Access Point "AP100C [XXXXX29E667EADA4] Main Hse Reception" channel set to 36 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-19T08:51:03+02:00 | Access Point "APX530 [XXXXX7GVQB2DW40] Prefab North AP1" channel set to 36 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-19T08:51:01+02:00 | Access Point "APX530 [XXXXX7GVQB2DW40] Prefab North AP1" channel set to 1 for GHZ_2_4 band due to configuration push | |||||
| Medium | 2023-07-19T08:50:23+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" channel set to 48 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-19T08:50:18+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" channel set to 6 for GHZ_2_4 band due to configuration push | |||||
| Medium | 2023-07-18T20:48:02+02:00 | Access Point "APX530 [XXXXX7GMK7XYJC7] Prefab ES AP4" is offline, s/n: XXXXX7GMK7XYJC7, site: ACBF HQ, uptime: 10 hours 53 minutes, last-seen:2023-07-18T17:47:03.068Z | |||||
| Medium | 2023-07-18T19:09:02+02:00 | Access Point "APX530 [XXXXX7GVQB2DW40] Prefab North AP1" is offline, s/n: XXXXX7GVQB2DW40, site: ACBF HQ, uptime: 9 hours 14 minutes, last-seen:2023-07-18T16:08:31.929Z | |||||
| Medium | 2023-07-18T18:13:02+02:00 | Access Point "AP100C [XXXXX291614FC7D7] PreFab South AP3" is offline, s/n: XXXXX, site: ACBF HQ, uptime: 8 hours 18 minutes, last-seen:2023-07-18T15:12:17.384Z | |||||
| Medium | 2023-07-18T11:54:02+02:00 | Access Point "AP100C [XXXXX291614FC7D7] PreFab South AP3" is offline, s/n: XXXXX7, site: ACBF HQ, uptime: 1 hours 55 minutes, last-seen:2023-07-18T08:53:38.887Z | |||||
| Medium | 2023-07-18T11:50:38+02:00 | Access Point "APX530 [XXXXX7GMK7XYJC7] Prefab ES AP4" has a DNS timeout | |||||
| Medium | 2023-07-18T10:59:02+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" is offline, s/n: XXXXX5B, site: ACBF HQ, uptime: 1 hours 0 minutes, last-seen:2023-07-18T07:58:42.022Z | |||||
| Medium | 2023-07-18T09:26:29+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" has a DNS timeout | |||||
| Medium | 2023-07-18T08:59:42+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" channel set to 48 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-18T08:59:36+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" channel set to 1 for GHZ_2_4 band due to configuration push | |||||
| Medium | 2023-07-18T08:59:30+02:00 | Access Point "AP100C [XXXXX291614FC7D7] PreFab South AP3" channel set to 36 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-18T08:59:25+02:00 | Access Point "AP100C [XXXXX291614FC7D7] PreFab South AP3" channel set to 11 for GHZ_2_4 band due to configuration push | |||||
| Medium | 2023-07-17T18:06:00+02:00 | Access Point "APX530 [XXXXX7GMK7XYJC7] Prefab ES AP4" is offline, s/n: XXXXX7GMK7XYJC7, site: ACBF HQ, uptime: 8 hours 20 minutes, last-seen:2023-07-17T15:05:03.223Z | |||||
| Medium | 2023-07-17T15:22:00+02:00 | Access Point "AP100C [XXXXX291614FC7D7] PreFab South AP3" is offline, s/n: XXXXX291614FC7D7, site: ACBF HQ, uptime: 5 hours 33 minutes, last-seen:2023-07-17T12:21:18.283Z | |||||
| Medium | 2023-07-17T14:09:45+02:00 | Access Point "APX530 [XXXXX7GVQB2DW40] Prefab North AP1" has a DNS timeout | |||||
| Medium | 2023-07-17T13:34:00+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" is offline, s/n: XXXXX54A5346C98B, site: ACBF HQ, uptime: 3 hours 45 minutes, last-seen:2023-07-17T10:33:51.239Z | |||||
| Medium | 2023-07-17T08:50:24+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" channel set to 48 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-17T08:50:19+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" channel set to 6 for GHZ_2_4 band due to configuration push | |||||
| Medium | 2023-07-17T08:50:13+02:00 | Access Point "AP100C [XXXXX291614FC7D7] PreFab South AP3" channel set to 36 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-17T08:50:05+02:00 | Access Point "AP100C [XXXXX291614FC7D7] PreFab South AP3" channel set to 1 for GHZ_2_4 band due to configuration push | |||||
| Medium | 2023-07-15T14:50:03+02:00 | Access Point "AP100C [XXXXX291614FC7D7] PreFab South AP3" is offline, s/n: XXXXX2916, site: ACBF HQ, uptime: 1 days 0 hours 50 minutes, last-seen:2023-07-15T11:49:46.847Z | |||||
| Medium | 2023-07-15T14:05:03+02:00 | Access Point "AP100C [XXXXX292DFC3A15C] Main BoardRoom" is offline, s/n: XXXXX292C, site: ACBF HQ, uptime: 1 days , last-seen:2023-07-15T11:04:24.327Z | |||||
| Medium | 2023-07-15T13:59:03+02:00 | Access Point "APX530 [XXXXX7GVQB0] Prefab North AP1" is offline, s/n: XXXXX40, site: -, uptime: 23 hours 56 minutes, last-seen:2023-07-15T10:58:04.691Z | |||||
| Medium | 2023-07-15T13:57:03+02:00 | Access Point "APX530 [XXXXX7GMK7XYJC7] Prefab ES AP4" is offline, s/n: XXXXX7GMK7XYJC7, site: -, uptime: 1 days , last-seen:2023-07-15T10:56:05.546Z | |||||
| Medium | 2023-07-15T13:56:03+02:00 | Access Point "AP100C [XXXXX29E667EADA4] Main Hse Reception" is offline, s/n: XXXXX29E667EADA4, site: ACBF HQ, uptime: 1 days 20 hours 29 minutes, last-seen:2023-07-15T10:55:23.233Z | |||||
| Medium | 2023-07-15T12:51:27+02:00 | Access Point "AP100C [XXXXX291614FC7D7] PreFab South AP3" has a DNS timeout | |||||
| Medium | 2023-07-14T22:16:03+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" is offline, s/n: XXXXX54A5346C98B, site: ACBF HQ, uptime: 8 hours 20 minutes, last-seen:2023-07-14T19:15:40.671Z | |||||
| Medium | 2023-07-14T20:35:19+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" has a DNS timeout | |||||
| Medium | 2023-07-14T20:05:26+02:00 | Access Point "AP100C [XXXXX292DFC3A15C] Main BoardRoom" has a DNS timeout | |||||
| Medium | 2023-07-14T13:34:07+02:00 | Access Point "AP100C [XXXXX292DFC3A15C] Main BoardRoom" has high DNS latency (367 ms) and max latency threshold is (250 ms) | |||||
| Medium | 2023-07-14T13:05:31+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" channel set to 48 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-14T13:05:30+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" channel set to 11 for GHZ_2_4 band due to configuration push | |||||
| Medium | 2023-07-14T13:05:10+02:00 | Access Point "AP100C [XXXXX291614FC7D7] PreFab South AP3" channel set to 36 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-14T13:05:04+02:00 | Access Point "AP100C [XXXXX291614FC7D7] PreFab South AP3" channel set to 6 for GHZ_2_4 band due to configuration push | |||||
| Medium | 2023-07-14T13:02:44+02:00 | Access Point "AP100C [XXXXX292DFC3A15C] Main BoardRoom" channel set to 48 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-14T13:02:38+02:00 | Access Point "AP100C [XXXXX292DFC3A15C] Main BoardRoom" channel set to 6 for GHZ_2_4 band due to configuration push | |||||
| Medium | 2023-07-14T10:19:03+02:00 | Access Point "AP100X [XXXXX327DDA21832] Main Hse OD East" is offline, s/n: XXXXX327DDA21832, site: ACBF HQ, uptime: 6 days 2 hours 50 minutes, last-seen:2023-07-14T07:18:30.385Z | |||||
| Medium | 2023-07-14T09:34:34+02:00 | Access Point "APX530 [XXXXX7GMK7XYJC7] Prefab ES AP4" has a DNS timeout | |||||
| Medium | 2023-07-13T21:05:03+02:00 | Access Point "AP100C [XXXXX291614FC7D7] PreFab South AP3" is offline, s/n: XXXXX291614FC7D7, site: ACBF HQ, uptime: 3 hours 33 minutes, last-seen:2023-07-13T18:04:42.357Z | |||||
| Medium | 2023-07-13T20:24:54+02:00 | Access Point "AP100C [XXXXX29E667EADA4] Main Hse Reception" has a DNS timeout | |||||
| Medium | 2023-07-13T19:26:03+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" is offline, s/n: XXXXX54A5346C98B, site: ACBF HQ, uptime: 1 hours 54 minutes, last-seen:2023-07-13T16:25:33.707Z | |||||
| Medium | 2023-07-13T16:35:28+02:00 | Access Point "AP100C [XXXXX29E667EADA4] Main Hse Reception" channel set to 36 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-13T16:35:23+02:00 | Access Point "AP100C [XXXXX29E667EADA4] Main Hse Reception" channel set to 1 for GHZ_2_4 band due to configuration push | |||||
| Medium | 2023-07-13T16:33:03+02:00 | Access Point "AP100C [XXXXX54A5346C98B] Prefab North REC AP2" channel set to 48 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-13T16:32:58+02:00 | Access Point "AP100C [XXXXX] Prefab North REC AP2" channel set to 1 for GHZ_2_4 band due to configuration push | |||||
| Medium | 2023-07-13T16:32:44+02:00 | Access Point "AP100C [XXXXX291614XXX] PreFab South AP3" channel set to 36 for GHZ_5 band due to configuration push | |||||
| Medium | 2023-07-13T16:32:38+02:00 | Access Point "AP100C [XXXXX291XXX] PreFab South AP3" channel set to 11 for GHZ_2_4 band due to configuration push | |||||
| Medium | 2023-07-12T23:10:03+02:00 | Access Point "APX530 [XXXXX7GVQB2DW40] Prefab North AP1" is offline, s/n: XXXXX, site: -, uptime: 4 days 15 hours 48 minutes, last-seen:2023-07-12T20:09:51.390Z | |||||
| Medium | 2023-07-12T22:13:03+02:00 | Access Point "AP100C [XXXXX291] PreFab South AP3" is offline, s/n: XXXXX291, site: ACBF HQ, uptime: 4 days 14 hours 52 minutes, last-seen:2023-07-12T19:12:35.514Z | |||||
| Medium | 2023-07-12T15:51:03+02:00 | Access Point "AP100C [XXXXX292 Main BoardRoom" is offline, s/n: XXXXX29, site: ACBF HQ, uptime: 2 days 5 hours 27 minutes, last-seen:2023-07-12T12:50:49.219Z | |||||
| Medium | 2023-07-12T09:41:03+02:00 | Access Point "AP100C [XXXXXXXXXX23] PreFab South AP3" is offline, s/n: XXXXX23, site: ACBF HQ, uptime: 4 days 2 hours 16 minutes, last-seen:2023-07-12T06:40:22.330Z | |||||
| Medium | 2023-07-12T08:38:03+02:00 | Access Point "AP100X [XXXXX] Main Hse OD East" is offline, s/n: XXXXX327DDA21832, site: ACBF HQ, uptime: 4 days 1 hours 9 minutes, last-seen:2023-07-12T05:37:56.941Z |
Hello Eddie,
Apologies for the late response. May we confirm if you happen to open a support ticket for this?
Many thanks for your time and patience and thank you for choosing Sophos.
Cheers,
Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
