Sophos Central customers have reported issues preventing successful installation, live terminal and device list access issues in the EU-CENTRAL-1 region For more info refer to KBA-000041338 for the latest updates.

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Difficulty installing a SSL certificate for user portal

Hi,

 

I am completing the initial stages of a Fortinet to Sophos XG 230 firewall and have run into the latest issue. Currently the domain has a public record for vpn.domain.co.nz (example) and I have enabled remote user portal access in XG Firewall Device Access. This is accessible and working successfully remotely using https://vpn.domain.co.nz/ which directs to vpn.domain.co.nz/.../login.jsp

I need to replace the current 'ApplianceCertificate' with a CA issued SSL certificate, in this case NameCheap.com.

I have followed the steps to complete the following, Generate a CSR within Certificates menu:


- Giving a year validity
- 2048 key length
- Typing an encryption key
- Setting certificate ID as an email address and populating the company address information etc
- Common name of vpn.domain.co.nz

This process has successfully given me a .CSR, .KEY and a password.txt file which lists the encryption key I input. I've then given the CSR to my authority (namecheap) which has returned me a single .cer file.

When i go back into the Certificates menu and select:

- 'Upload certificate'
- Type a name for the certificate
- Select the certificate and format of .cer
- Select the .key file that was originally created
- Enter the passphrase

I get the following error:

 



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