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Let's encrypt Request - Problem on XGS107

Lisa Troll

Hello,

i have a problem creating a let's encrypt certificate on a XGS107. Fireware Version: SFOS 21.0.1 MR-1-Build277

It's the first time I want to create a new let's encrypt certificate on this firewall let's encrypt has not been used on this firewall before.

Problem:
I've registered the let's encrypt account and now I want to create the certificate under "Certificates". All interfaces are displayed in the "Hosted Addresses" dropdown menu – except for the WAN interface. Only one WAN interface is available (no fallback). PPPoE connection.

Why isn't the WAN interface displayed in the dropdown menu? I'm used to displaying all available interfaces here...

Does anyone have any ideas?



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  • 0

    Hi Lisa,

    Normally, you should see all interfaces in the dropdown that has a valid IPv4 address. You can try to reconnect that PPPoE connection to see if it clears the issue. If it isn't, you can open a case with support with and access ID, then we can take a closer look at the device.