Sophos Central - Firewall Management - Tasks Queue - Retry / Skip not possible

Question

Hello, 
 since the new Sophos Central June Update (2025.23), we no longer have the option to skip or repeat some failed tasks. There is simply no button displayed. I tried it in several browsers. Is there a workaround? Because follwing tasks will then also not be executed on this firewall.

honi · Accepted Answer

I received the following explanation from support: 
 The development team has replicated this issue and classified it as a bug. The issue is observed only in HA (High Availability) nodes. &bull;In a setup where Node-1 is the primary node (with a valid license) and Node-2 is the auxiliary node (without a license), the Task Queue displays Retry and Skip buttons. &bull;However, if the same HA pair undergoes a failover, making Node-2 the primary (without a license) and Node-1 the auxiliary (with a valid license), the Task Queue does not display the Retry and Skip buttons. Workaround: If another HA failover occurs (reverting roles), the issue does not persist. 
 I tested the workaround. After HA failover to the primary node, I was able to retry or skip the task in central. 
 BR 
 Niko

honi · Answer

With Sophos Central Update 2025.29 NR-15943 is solved. Thanks!

Vishal_R · Answer

Hi honi Currently investigation is filed with the Dev team to get an update on this reported situation, and the investigation ID is NR-15943

Erick Jan · Answer

Hi, 
 Upon checking with our Internal Team, there shouldn&rsquo;t be any recent change to cause this. 
 Kindly reach out to Support to have this further check and share the case ID here.

Sophos Central - Firewall Management - Tasks Queue - Retry / Skip not possible

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