Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Thread Info
Options
Suggested

Cannot connect to newly installed Firewall Home Edition

David Wiedemann

Hi

Something seems not to work at me.

My environment:

  • Hardware Sophos XG 115 Rev. 3, Harddisk updated to a 256 GB model
  • SFOS-Image SW-21.0.0_GA-169
  • Could install, initial boot properly made
  • Screen now at System Detail, list of hardware, then password: with blinking cursor
    -> Funnily keyboard does not react anymore at all
  • "Status"-LED at firewall is blinking (a bit faster than once a second, but not really fast)
  • A pc is connected to LAN-port, lights of NIC is green and orange flashing

So far, everything seems to look good for me - Now comes the mystery:

NIC of PC is configured: 172.16.16.15/24, no GW, no DNS. Other environemt notes for PC:
* No other connections are active
* Firewall is switched off
* Browser Firefox under WIndows 11

When I now try to connect to https://172.16.16.16:4444 as per Installation Guide for Firewall Home Edition, I only get a timeout. I cannot ping the ip - which can make sense, but don't know, how it should be - no idea, what is going wrong :-(

Thank you for any further help!



Edited TAGs
[edited by: Erick Jan at 12:51 AM (GMT -8) on 3 Mar 2025]
  • +1

    Hello!

    The order of the ports might change when you migrate from a hardware installation to a software (home) install.

    Most of the times it reverses the order, so Port1 that's marked on the Firewall is actually Port4.

    And Port4 that's marked on the firewall is actually Port1 after the installation. (At the GUI/WebAdmin.)

    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v21 MR1 @ Home

    Sophos ZTNA (KVM) @ Home

    • 0 in reply to Prism

      Hmm, I see, that I really could connect to that port (port labeled on the appliance to be port 4, SFOS made it hardware Port 1): It took quite a long time to get up - but after some minutes I could connect to it
      -> so main concern is solved, thank you!

      But now, when I want to config the ports to be defined according the labeling on the appliance, I'm still stuck :-/

      When I now want to make the hardware-port 4 (in operating system) to be LAN (labeled as port LAN on the appliance), It fails:
      -> I gave it an own IP-range - the final one I want to use for LAN - defined it to be in Zone LAN as well and defined a DHCP-server to use this interface.

      When i now connect my pc to that newly chosen port, it does not come up (no LEDs start to light up, pc does not show the interface to be connected: waited for 10 mins) :-(
      -> What am I doing wrong?

      Thank you for any hint! Kind regards

      ------------------------------------------------------

      Addition to this post:

      During the boot process, the interface is connected. but at some stage of the boot process of SFOS, the port I want to use is going back to dark... Can't say, what part of the boot process - only what I see on the screen:

      before the screen with "System Details" appears, the NIC goes dark and connection is lost :-(

      • 0 in reply to David Wiedemann

        Sounds like you still got the wrong port - try to connect your PC to every other port. There will be one with immediate link - that’s the right one. You will see link in WebAdmin as well. And in System log.

    Unfiltered HTML