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[Sophos XG] Apache DEAD due to SSL certificate error

I recent lost access to my Sophos XG firewall's Web GUI, device is online and accessible via SSH, service and traffic are normal.

Attempt to access via HTTPS port 4444 using browser result unable to connect (no HTTP error), telnet to port confirmed it is not opened.

Suspecting issue with the firewall's web gui service, I have inspected the logs and services status using SSH.



I suspect the issue was due to I have been using an automated script to renew and upload Let's Encrypt certificate to Sophos XG using API, and somehow this process gone wrong, the renew cert was not uploaded but still deleting the original cert. That'y on my fault Disappointed

However, this surprised me that the API did not reject this operation to delete an active cert, and the Apache service would just stopped completely and not able to restart. (Maybe with option to fallback to machine default cert?)

Here I would like to seek fellow's advise on how to get the WebGUI running again?

Many thanks Slight smile

In future, since I have recently upgraded to latest firmware with native Lets Encrypt support, I will try to use that instead, seems more robust than using scripts+API...



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  • Go to the SSH, Option 2 and you shuld be able to reset the default webadmin certificate: 

    Then restart the service or restart the appliance. 

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  • Yay! It did works...

    How come I have missed this while digging in the shell...Thanks anyway Slight smile