Hello everyone,
I can not seem to find an answer to this question and hope that someone can clear this up.
We are currently migrating from the old VPN Client (SG) to the new Sophos Mobile Connect Client (XGS). Both are using SSL VPN Config.
With the old client it was no problem when you are traveling in the train and lose internet connection for a couple of seconds. It would just reconnect and continue to work.
However with the new client this seems to not work anymore. As soon as the client loses the internet connection for just a fraction of a second, the user has to manually put in the credentials and 2FA to re-establish the connection.
This is especially problematic when you are traveling in a car or train as the user will lose connection multiple times when his Hotspot has to change network (4G to 5G or Edge and vice versa) which makes working while traveling practically impossible. The Dead peer and idle times are already maxed out in our SSL Config. This does not seem to effect it at all.
How do I allow/enable the automatic reconnect ? Is this even possible with the new Client/XGS ?
Thanks in advance.
Best regards
Edited TAGs
[edited by: Raphael Alganes at 2:11 PM (GMT -8) on 8 Nov 2024]
