No option for downloading SSL VPN configuration on Sophos XGS2300 user portal

Hi Mohammad,

Thank you for reaching out to Sophos Community.

• First, I would recommend checking the logs
• Verify the user account has proper access rights for the VPN/User portal
• Ensure the firewall rules and access controls are correctly configured to allow SSL VPN from your new user account.
• Also, kindly try to clear the browser/restart services if possible. 

Everything was working well, and I only changed the user password. I have not changed any policy or rules. Even with an admin user, I don't see the VPN option in the user portal. 

Hi Mohammad Haidar Yousofi , which release are you on ? starting from v20 on SFOS, sslvpn .ovpn file is moved from userportal to VPN portal, accessible on port 443

https://<sfos ip>/vpnportal

To access vpnportal on WAN zone, ensure to enable it from Administration - Device Access - VPN portal

https://support.sophos.com/support/s/article/KB-000045105?language=en_US

Hi Mohammad Haidar Yousofi , which release are you on ? starting from v20 on SFOS, sslvpn .ovpn file is moved from userportal to VPN portal, accessible on port 443

https://<sfos ip>/vpnportal

To access vpnportal on WAN zone, ensure to enable it from Administration - Device Access - VPN portal

https://support.sophos.com/support/s/article/KB-000045105?language=en_US

Aha, Thank you. found it in vpn portal. 

Hi Mohammad

I do not foud this opcion, I do not can download .ovpn file 

Hi Carlos,

In the SSL VPN remote access settings check if the user is part of an SSL VPN policy