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Discussions Unable to connect remote vpn when secondary node as a primary.

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Unable to connect remote vpn when secondary node as a primary.

Kiran Jedhe 5 months ago

I am having an issue with an HA hardware pair. When the secondary node is the master SSL VPN users cannot connect with a remote VPN.

Please help me on it.

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Kiran Jedhe 3 months ago in reply to Kiran Jedhe +1 verified

Hi, The issue is resolved now. There was hardware misconfiguration. The primary node was 1gig wan The secondary node was 10gig wan We have changed 1gig to 10gig and the issue resolved

0 Mayur Makvana 5 months ago

Hello Kiran,

Thank you for reaching Sophos Community!

Kindly refer to the below KBA:

Sophos Firewall: SSL VPN troubleshooting

Also, share us the client and SSL VPN logs from the firewall if it still fails to connect.

Mayur Makvana
Technical Account Manager | Global Customer Experience
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Kiran Jedhe 5 months ago in reply to Mayur Makvana

Thanks for the reply.

I have an issue with only the secondary node when it became primary. Otherwise, it is working.

I will share the logs later.
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+1 Kiran Jedhe 3 months ago in reply to Kiran Jedhe

Hi,

The issue is resolved now.

There was hardware misconfiguration.

The primary node was 1gig wan

The secondary node was 10gig wan

We have changed 1gig to 10gig and the issue resolved
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0 Mayur Makvana 3 months ago in reply to Kiran Jedhe

Hello Kiran,

Thank you for sharing the insight.

Mayur Makvana
Technical Account Manager | Global Customer Experience
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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