Failed to install Sophos Connect 2.3.0

Question

Hi Guys, 
 I need help with this issue, have tired a few times to install Sophos Connect failed giving me error msg: 
 Service 'OpenVPN Service' (OpenVPNServiceInteractive) failed to start. Verify that you have sufficient privileges to start system services. 
 steps that i have tired : 
 1) Downloaded & installed OpenVPN-2.6.10-I002-amd64 successfully, reinstalling Sophos connect still failed with the same above error msg 
 2) Edit Local Policies/User Rights assignment / "Log on as a service" policy and add the service account, stil failed 
 3) Events viewer has records many Error No: 7000 /7009 reporting OpenVPN Service service failed to start 
 Need advise on how to resolve this issue guys 
 T hanks.

Vivek Jagad · Accepted Answer

Hi andrew User ,

Thank you for reaching out to the community, the solution can be found here - Sophos Connect Installation

Looks like the required VC runtime environment is not present on your machine. Before installing the SCC 2.3, can you install this VC runtime - https://aka.ms/vs/17/release/vc_redist.x86.exe and try installing the SCC 2.3 again. This should help resolve the issue.

Vishal_R · Answer

Hi Community team: Sophos Connect 2.3 MR1 is now released which contains fixed for the issue of installation failing on computers with older VC runtime installed.

community.sophos.com/.../sophos-connect-2-3-mr1-update-released

Failed to install Sophos Connect 2.3.0

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