This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

the user portal automatically logs out and returns to the login page when I click on a download link or a menu

Saks 10 months ago

Hello,
I am currently configuring a new Sophos Firewall XGS116W SFOS 18.5.3 MR-3 BUILD408
I configured a ssl remote access vpn. when I go to the user portal to download the configuration,
the login page is displayed and authentication works. But from there there is a problem:

Either The page is displayed with the download links, but as soon as I click on a link or a section on the left (for example Download client), it logs me out and redirects me to the login page.

Either it slows down constantly or shows me {"status":"Session Expired"}

You have an idea ??

Thanks for your help

This thread was automatically locked due to age.

Top Replies

Francis Gudin 10 months ago +1 verified

Hi, ISTR some bad interaction with an extension offering ’dark mode’ display that resulted in that buggy behaviour. You might look there. HTH, Francis

0 emmosophos 10 months ago

Hello there,

Thank you for contacting the Sophos Community.

Please open a case with Support and share the Case ID with us.

Try to replace the issue and submit the following logs and time stamp:

apache.log

csc.log

clientless_access.log

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
+1 Francis Gudin 10 months ago

Hi,

ISTR some bad interaction with an extension offering ’dark mode’ display that resulted in that buggy behaviour. You might look there.

HTH,

Francis
Cancel
Vote Up +1 Vote Down

Cancel
0 LuCar Toni 10 months ago

Could be an problem with the certificate. Check the certificate on the firewalls (CA) and click on it. (Default and SSL). Check if there is valid data in there.

__________________________________________________________________________________________________________________
Cancel
Vote Up +1 Vote Down

Cancel
0 Saks 10 months ago in reply to Francis Gudin

Hello,

Thanks for your feedback.

Indeed Francis, it was a problem linked to the dark mode and ad blocker extensions of my browser. By disabling them, I no longer have this problem.

Saks
Cancel
Vote Up 0 Vote Down

Cancel
0 Saks 10 months ago

Hello,

Thank you for your answers.

problem solved by disabling dark mode and ad blocker extensions of browser.

Saks
Cancel
Vote Up +1 Vote Down

Cancel