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Initialsetup again and again

NilsSchiele1

Hello,

Today I started the configuration of a brand new XGS126. After completing the initial setup I chlick on the final "continue", then for some seconds the "Finishing" screen was shown and then I got the login page again. But after logging in again, the initialsetup started again. I tested it with different browsers.

Does somebody know how to stop this setup loop?



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  • 0

    Hello  ,

    Thank you for reaching out to the community, can you please let us know the firmware version of the FW ?

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 

    Log a Support Case | Sophos Service Guide
    Best Practices – Support Case


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Vivek Jagad

    Hello,

    on the serial output I can see this version booting:

    Booting `19_5_2_624'Booting `19_5_2_624'

  • 0 in reply to NilsSchiele1

    okay, can you fetch the /log/tomcat.log from the advance shell ? And share with us over here...

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 

    Log a Support Case | Sophos Service Guide
    Best Practices – Support Case


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Vivek Jagad

    These are the lines from the tomcat.log from the moment the summary page at the end appeared, clicking on continue and showing the webamin login page again:

    2023-06-01 14:42:59,421:INFO:RequestCheckFilter - URI: /webconsole/webpages/initialsetup/Finish.html
    2023-06-01 14:42:59,421:INFO:SessionCheckHelper - RequestURI: /webconsole/webpages/initialsetup/Finish.html
    2023-06-01 14:42:59,992:INFO:RequestCheckFilter - URI: /webconsole/Controller
    2023-06-01 14:42:59,992:INFO:SessionCheckHelper - RequestURI: /webconsole/Controller
    2023-06-01 14:42:59,993:INFO:CSC - EventBean: { opCode: request_for_data_object, mode: 300, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: t }
    2023-06-01 14:42:59,995:INFO:CSC - UserId: -1, ___username: LOCAL, __currentlyloggedinuserip: , ___component: LOCAL
    2023-06-01 14:42:59,995:INFO:CSC - Event Bean:{ opCode: get_timezone_array, mode: 381, waitForeResponse: true, requestType: 0, opcodetype: 0, entityId: 0, beanName: null, syncalbe: false, comProtocol: u }
    2023-06-01 14:42:59,995:INFO:CSC - Keys in json: ["mode", "___serverport", "___component", "___serverprotocol", "___username", "currentlyloggedinuserip", "___serverip"]
    2023-06-01 14:42:59,995:INFO:CSC - final opcode:
    opcode get_timezone_array csc/1.2
    content-type:json
    content-length:191


    2023-06-01 14:43:00,8:INFO:RequestCheckFilter - URI: /webconsole/Controller
    2023-06-01 14:43:00,8:INFO:SessionCheckHelper - RequestURI: /webconsole/Controller
    2023-06-01 14:43:00,10:INFO:CSC - EventBean: { opCode: get_wizard_fstatus, mode: 2520, waitForeResponse: true, requestType: 2, opcodetype: 2, entityId: 1, beanName: null, syncalbe: true, comProtocol: u }
    2023-06-01 14:43:00,12:INFO:HFHelper - X-FROWARDED-FOR: 172.16.16.100
    2023-06-01 14:43:00,12:INFO:CSC - UserId: 3, ___username: admin, __currentlyloggedinuserip: , ___component: GUI
    2023-06-01 14:43:00,12:INFO:CSC - Event Bean:{ opCode: get_wizard_fstatus, mode: 2520, waitForeResponse: true, requestType: 2, opcodetype: 2, entityId: 1, beanName: null, syncalbe: true, comProtocol: u }
    2023-06-01 14:43:00,12:INFO:CSC - Keys in json: ["currentlyloggedinuserid", "___serverport", "___component", "___serverprotocol", "___username", "transactionid", "___meta", "___serverip", "currentlyloggedinuserip"]
    2023-06-01 14:43:00,13:INFO:CSC - final opcode:
    opcode apiInterface csc/1.0
    content-type:json
    content-length:275


    2023-06-01 14:43:00,20:INFO:RequestCheckFilter - URI: /webconsole/Controller
    2023-06-01 14:43:00,20:INFO:SessionCheckHelper - RequestURI: /webconsole/Controller
    2023-06-01 14:43:00,21:INFO:CSC - EventBean: { opCode: new_wizard_get_values, mode: 1245, waitForeResponse: true, requestType: 2, opcodetype: 0, entityId: 1, beanName: null, syncalbe: false, comProtocol: u }
    2023-06-01 14:43:00,24:INFO:CSC - Error while getting ipaddress
    2023-06-01 14:43:00,33:INFO:CSC - No details of parent proxy
    2023-06-01 14:43:00,33:INFO:CSC - No username details for parent proxy
    TIMEZONE:: Europe/London
    hour 14
    2023-06-01 14:43:00,91:INFO:RequestCheckFilter - URI: /webconsole/Controller
    2023-06-01 14:43:00,93:INFO:SessionCheckHelper - RequestURI: /webconsole/Controller
    2023-06-01 14:43:00,94:INFO:CSC - EventBean: { opCode: apply_wizard_config, mode: 2510, waitForeResponse: false, requestType: 2, opcodetype: 0, entityId: 1, beanName: null, syncalbe: true, comProtocol: u }
    2023-06-01 14:43:00,97:ERROR: - Exception StackTracejava.lang.NullPointerException
    at cyberoam.initialsetup.utilities.InitialSetupUtility.applyInitialSetup(InitialSetupUtility.java:237)
    at cyberoam.corporate.csc.utilities.CyberoamCustomHelper.process(CyberoamCustomHelper.java:3346)
    at cyberoam.corporate.servlets.CyberoamCommonServlet._doPost(CyberoamCommonServlet.java:502)
    at cyberoam.corporate.servlets.CyberoamCommonServlet.doPost(CyberoamCommonServlet.java:355)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
    at org.eclipse.jetty.servlet.ServletHolder$NotAsyncServlet.service(ServletHolder.java:1411)
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:763)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1631)
    at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:226)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1618)
    at cyberoam.utilities.csrf.CSRFCheckFilter.doFilter(CSRFCheckFilter.java:152)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1618)
    at cyberoam.sessionmanagement.SessionCheckHelper.filter(SessionCheckHelper.java:137)
    at cyberoam.sessionmanagement.SessionCheckFilter.doFilter(SessionCheckFilter.java:57)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1618)
    at cyberoam.sessionmanagement.RequestCheckFilter.doFilter(RequestCheckFilter.java:187)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:602)
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
    at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1610)
    at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1369)
    at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:489)
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1580)
    at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1284)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
    at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:234)
    at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146)
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
    at org.eclipse.jetty.server.Server.handle(Server.java:501)
    at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:383)
    at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:556)
    at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:375)
    at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:272)
    at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311)
    at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
    at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104)
    at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:336)
    at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:313)
    at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:171)
    at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:129)
    at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:375)
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:806)
    at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:938)
    at java.base/java.lang.Thread.run(Unknown Source)

    2023-06-01 14:43:04,995:INFO:RequestCheckFilter - URI: /webconsole/Controller
    2023-06-01 14:43:04,995:INFO:SessionCheckHelper - RequestURI: /webconsole/Controller
    2023-06-01 14:43:04,996:INFO:CSC - EventBean: { opCode: get_wizard_fstatus, mode: 2520, waitForeResponse: true, requestType: 2, opcodetype: 2, entityId: 1, beanName: null, syncalbe: true, comProtocol: u }
    2023-06-01 14:43:04,998:INFO:HFHelper - X-FROWARDED-FOR: 172.16.16.100
    2023-06-01 14:43:04,998:INFO:CSC - UserId: 3, ___username: admin, __currentlyloggedinuserip: , ___component: GUI
    2023-06-01 14:43:04,998:INFO:CSC - Event Bean:{ opCode: get_wizard_fstatus, mode: 2520, waitForeResponse: true, requestType: 2, opcodetype: 2, entityId: 1, beanName: null, syncalbe: true, comProtocol: u }
    2023-06-01 14:43:04,998:INFO:CSC - Keys in json: ["currentlyloggedinuserid", "___serverport", "___component", "___serverprotocol", "___username", "transactionid", "___meta", "___serverip", "currentlyloggedinuserip"]
    2023-06-01 14:43:04,999:INFO:CSC - final opcode:
    opcode apiInterface csc/1.0
    content-type:json
    content-length:275


    2023-06-01 14:43:09,995:INFO:RequestCheckFilter - URI: /webconsole/Controller
    2023-06-01 14:43:09,995:INFO:SessionCheckHelper - RequestURI: /webconsole/Controller
    2023-06-01 14:43:09,996:INFO:CSC - EventBean: { opCode: get_wizard_fstatus, mode: 2520, waitForeResponse: true, requestType: 2, opcodetype: 2, entityId: 1, beanName: null, syncalbe: true, comProtocol: u }
    2023-06-01 14:43:09,997:INFO:HFHelper - X-FROWARDED-FOR: 172.16.16.100
    2023-06-01 14:43:09,997:INFO:CSC - UserId: 3, ___username: admin, __currentlyloggedinuserip: , ___component: GUI
    2023-06-01 14:43:09,997:INFO:CSC - Event Bean:{ opCode: get_wizard_fstatus, mode: 2520, waitForeResponse: true, requestType: 2, opcodetype: 2, entityId: 1, beanName: null, syncalbe: true, comProtocol: u }
    2023-06-01 14:43:09,997:INFO:CSC - Keys in json: ["currentlyloggedinuserid", "___serverport", "___component", "___serverprotocol", "___username", "transactionid", "___meta", "___serverip", "currentlyloggedinuserip"]
    2023-06-01 14:43:09,998:INFO:CSC - final opcode:
    opcode apiInterface csc/1.0
    content-type:json
    content-length:275


    2023-06-01 14:43:10,403:INFO:RequestCheckFilter - URI: /webconsole/webpages/login.jsp
    2023-06-01 14:43:10,403:INFO:SessionCheckHelper - RequestURI: /webconsole/webpages/login.jsp
    2023-06-01 14:43:10,404:INFO:HFHelper - X-FROWARDED-FOR: 172.16.16.100
    2023-06-01 14:43:10,415:INFO:HFHelper - X-FROWARDED-FOR: 172.16.16.100
    2023-06-01 14:43:10,416:INFO:CSC - UserId: -1, ___username: admin, __currentlyloggedinuserip: , ___component: GUI
    2023-06-01 14:43:10,417:INFO:CSC - Event Bean:{ opCode: get_zt_flags, mode: 2531, waitForeResponse: true, requestType: 0, opcodetype: 2, entityId: 1, beanName: null, syncalbe: false, comProtocol: u }
    2023-06-01 14:43:10,417:INFO:CSC - Keys in json: ["mode", "___serverport", "___component", "___serverprotocol", "___username", "___meta", "___serverip", "currentlyloggedinuserip"]
    2023-06-01 14:43:10,417:INFO:CSC - final opcode:
    opcode apiInterface csc/1.2
    content-type:json
    content-length:225


    2023-06-01 14:43:10,854:INFO:HFHelper - X-FROWARDED-FOR: 172.16.16.100
    2023-06-01 14:43:10,855:INFO:CSC - UserId: -1, ___username: admin, __currentlyloggedinuserip: , ___component: GUI
    2023-06-01 14:43:10,855:INFO:CSC - Event Bean:{ opCode: get_wizard_flags, mode: 2516, waitForeResponse: true, requestType: 0, opcodetype: 2, entityId: 1, beanName: null, syncalbe: false, comProtocol: u }
    2023-06-01 14:43:10,855:INFO:CSC - Keys in json: ["mode", "___serverport", "___component", "___serverprotocol", "___username", "___initialsetup", "___meta", "___serverip", "currentlyloggedinuserip"]
    2023-06-01 14:43:10,855:INFO:CSC - final opcode:
    opcode apiInterface csc/1.2
    content-type:json
    content-length:247

  • +1 in reply to NilsSchiele1

    Hey  , did not find anything suspicions in the logs you posted, try the following:
    > Change the IP-Address/Admin password/time via SSH
    > Delete the Browser Cache
    > switch to other browsers
    > disable the adblock
    > lastly if anything above does not work, try re-imaging the appliance.

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 

    Log a Support Case | Sophos Service Guide
    Best Practices – Support Case


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0

    We had this behaviour, when the Machine you are installing from (where your browser runs) was not able to reach the internet by itself.

    Hope this helps.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • +1

    Issue is solved now by reimaging the XGS using the HW19.5.1 ISO

  • 0 in reply to Vivek Jagad

    We have exactly the same issue. Unboxed 2 XGS 136 today. They said manadatory firmware update since they were on 18.x

    Firmware 1: SFOS 18.5.3 MR-3-Build408
    Firmware 2: SFOS 19.5.2 MR-2-Build624
    Current Firmware: Firmware 2

    Can not get over the initialsetup.

    As soon as we login we have to redo it and redo it....

    Multiple browser. Machine has internet....

  • 0

    We have exactly the same issue. Unboxed 2 XGS 136 today. They said manadatory firmware update since they were on 18.x

    Firmware 1: SFOS 18.5.3 MR-3-Build408
    Firmware 2: SFOS 19.5.2 MR-2-Build624
    Current Firmware: Firmware 2

    Can not get over the initialsetup.

    As soon as we login we have to redo it and redo it....

    Multiple browser. Machine has internet....

  • 0

    same here with 4 new Sophos XGS - reimage or offline firmware update solved the problem.

    Sophos licence server?

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