Randomly, we cannot access any of our Firewall Web Admin portals via the IP address, but we can SSH into them just fine. We are getting a ERR_SOCKET_NOT_CONNECTED error, I am guessing something in regards to the SSL . However, we did not change anything on our end and we have all of the Sophos XGS CA certificates uploaded to our computers. We do not have SSL/TLS inspection turned on for any of the firewalls. Our main firewall has a hostname that I can navigate to just using the 4444 port. We do not have the local Windows Firewall turned on, so no ports are being blocked. Any ideas?
Hi Kyle,
Thank you for contacting Sophos Community.
You may use on the CLI the command to turn off restriction to try to access the web Admin for further troubleshooting and checking of logs.
Kindly be advised that all traffic won’t pass through once the command is enabled.
system applicance_access disable
Be sure to enable it once done.
system appliance_access enable
For more reference, kindly see below
Erick Jan
Community Support Engineer | Sophos Technical Support
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