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Discussions Sophos Connect GUI issues

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Sophos Connect GUI issues

Linish Varghese over 2 years ago

When I open the Sophos Connect it shows below screen as if the CSS not working. I am using windows 11 and tried changing the default browsers, reinstall the software.

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0 Vivek Jagad over 2 years ago

Hello Linish Varghese ,

Thank you for reaching out to the community, can you share the "About" section of the windows 11, which displays the version and build.
And have you tried re-installing the client ? You can also download the Sophos Connect (IPSec and SSLVPN Client) from here - https://www.sophos.com/en-us/support/downloads/utm-downloads

Thanks & Regards,
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Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Linish Varghese over 2 years ago in reply to Vivek Jagad

Thanks Vivek,

Please check below. I have installed Sophos Connect (IPSec and SSLVPN Client) from the above link and have same error.
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0 Vivek Jagad over 2 years ago in reply to Linish Varghese

Hey Linish Varghese , are you facing this issue on one particular client machine or there are multiple machines having the same issue with the current windows version and build ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
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0 Linish Varghese over 2 years ago in reply to Vivek Jagad

has issue only on one machine.
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0 Vivek Jagad over 2 years ago in reply to Linish Varghese

Then I suspect this could be a machine level issue , could be with the display or registry level [anything] issue on the system !

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
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