Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Unable to access Sophos XGS with serial connection with console cable

mh3000

Hi,

Since, for some reason, I'm not being able to access my Sophos XGS appliance trough a webadmin or ssh conection, I'm trying to access the device with a serial connection with a console cable.

I've followed this procediture:

https://support.sophos.com/support/s/article/KB-000035769?language=en_US#Driver-download

But still I cant establish a session and this is all I can see on Putty:

Here are some screenshots:

Some considarations:

1. I'm using the micro USB cable that came with the device during its unboxing.

2. I have installed both suggested Windows drivers:

Please advice.



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    I've just gained access by deleting the iitems at the device manager and then clicking "find hardware cnanges"

    BUT... now the terminal is not regonizing the admin password (its the same I always use to log in as admin at the webadmin console). Do I have to use another password for at the console terminal? Any advice?

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  • 0

    I've just gained access by deleting the iitems at the device manager and then clicking "find hardware cnanges"

    BUT... now the terminal is not regonizing the admin password (its the same I always use to log in as admin at the webadmin console). Do I have to use another password for at the console terminal? Any advice?

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