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Unable to access Sophos XGS with serial connection with console cable

mh3000

Hi,

Since, for some reason, I'm not being able to access my Sophos XGS appliance trough a webadmin or ssh conection, I'm trying to access the device with a serial connection with a console cable.

I've followed this procediture:

https://support.sophos.com/support/s/article/KB-000035769?language=en_US#Driver-download

But still I cant establish a session and this is all I can see on Putty:

Here are some screenshots:

Some considarations:

1. I'm using the micro USB cable that came with the device during its unboxing.

2. I have installed both suggested Windows drivers:

Please advice.



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  • 0

    At the moment you see the port (com3) within the device-manager, the drivers should work. (Some minutes after connecting the XGS via USB windowsupdate installs the drivers for me)

    38400 is the speed i used too. After hitting the keyboard, I see something from the device.

    The XG is running? You are able to ping to or through the XG?


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    Hi Dirkkotte, 

    In response to your questions:

    The XG is running? You are able to ping to or through the XG?

    The XG is running, its LEDs indicators are OK and we have some internal servers wich we access from the WAN through the Sophos that are currently available.

    I'm able to ping to the XG too.

  • 0

    I've just gained access by deleting the iitems at the device manager and then clicking "find hardware cnanges"

    BUT... now the terminal is not regonizing the admin password (its the same I always use to log in as admin at the webadmin console). Do I have to use another password for at the console terminal? Any advice?

  • 0 in reply to mh3000

    no, it should be the admin-password

    but keep in mind country-specific keys on the keyboard


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    Thanks for the advice. I'm copying and pasting the password directly from notepad, then I hit enter.

    But it doesnt seen to do anything with that. Not even a failed authentication message.

  • 0

    This isn't directly an answer to your issues but may be helpful to someone else coming across this post who can't access an XGS with the serial console cable.

    We just got two new XGS firewalls (delivered with 18.5.0 GA). I couldn't get a console connection on either. Upgraded to 18.5.2 and both connect fine. Also note, the actual port number may be different on your computer. Even on the same laptop, one of the XGs came up as COM3, the other XG came up as COM7.

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