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Sophos Central down ?

BeEf

Hello,

is Sophos Central down? Me and some of my colleage can't login for at least 30 minutes from different szenarios.



Regards,
BeEf



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  • 0

    cannot confirm this. central is currently resolving here (Central Europe) to:

    Name:    central.sophos.com
    Addresses:  108.128.58.193
              52.19.159.251
              34.255.132.48

    Page is loading normally and not slow.

  • 0 in reply to LHerzog

    C:\Users\feist>ping central.sophos.com

    Ping wird ausgeführt für central.sophos.com [108.128.58.193] mit 32 Bytes Daten:
    Zeitüberschreitung der Anforderung.
    Zeitüberschreitung der Anforderung.
    Zeitüberschreitung der Anforderung.
    Zeitüberschreitung der Anforderung.

    Ping-Statistik für 108.128.58.193:
    Pakete: Gesendet = 4, Empfangen = 0, Verloren = 4
    (100% Verlust),

    No other internet issues seen  ...

  • 0 in reply to BeEf

    the server does not respond to ping so this is normal.

    I would check TLS Scanning and Webfilter Logs on your XG for central Requests. Are they really not blocked or using a default block* rule?

    *=this appears as green +allowed in our logs but actually is blocked. Only visible by the Rule ID

  • 0 in reply to BeEf

    It appears that central.sophos.com drops ICMP traffic (probably as a DDoS mitigation measure) -- the site still works here, despite ICMP being dropped.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BeEf

    I will add, though, that from our primary connection (in the US) I do see higher latency than usual on some hops on the way to AWS ... maybe you're seeing some sort of internet connectivity issue between your ISP and AWS (at least the AWS region that your Central account is in.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0 in reply to BeEf

    I will add, though, that from our primary connection (in the US) I do see higher latency than usual on some hops on the way to AWS ... maybe you're seeing some sort of internet connectivity issue between your ISP and AWS (at least the AWS region that your Central account is in.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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