Website block message customization not working

By the way, the "Warning" message works as expected on sites that are not blocked but just warned. It's just the block message that is affected for some reason.

This looks like an issue with the migration.  It tried to migrate the UTM block pages and somehow its been screwed up.

Can you try turning off the custom block messages.  Save.  Then turn them on again.  Or making some change and saving.  It needs to regenerate the page templates.

Thanks for your answer. Unfortunately we already tried that.

Do you know any other way of resetting that? Maybe SSH into the device and delete the template files so they get regenerated or something similar?

Sent PM.

Hi Michael. I have exactly the same problem. Was there a solution?

Hi Zac,

Yes, there is a solution, it's some kind of known error with the migration process. There is a command you should execute in the shell but since Michael sent it through PM I don't think I should post it here...

Hopefully he will contact you too.

Regards.

Go to Authentication>Services>Web Policy action for unauthenticated users>Login prompt method> Select "Display a custom message".  Then insert custom message via text/HTML.

Hi Deo,

That's the captive portal screen, not the proxy filter ("website blocked") screen.

For this issue in particular, there is a confirmed problem with the migration. Sophos support can help with it, they fixed it in my case.

Regards.

Thanks ZLogistics. I've been provided with the command and will try it tomorrow.

Hi Mate,

This is a work around and on Cyberoam days this method is always use until now it is working. You may try it. :) But still you have to create a User Firewall Rule above the Dropped Rule.