Hello,
We have noticed that to access the new "summary" functionality for an open case, the case must be assigned to a sub-estate administrator.
In our organization, we have over 120 sub-estates, but we do not configure local administrators for each one. We only have a few "enterprise SuperAdmins" who have access to all functionalities. However, we cannot assign open cases to them, and therefore, we are unable to use the AI "summary" functionality.
Would it be possible to use this functionality without having to assign the case? Alternatively, could enterprise SuperAdmins be allowed to assign cases to themselves to access the AI-generated summary?
Thank you very much and best regards.
Sincerely,
Daniel
