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Secure email app, push notifications on iOS

Hello,

We are currently testing SMC 7.1.x with the secure email-app on iOS.

The problem is that the push-notifications don't work properly. I read a few posts here, but I still don't get it completely.

I sometimes do get a notification, half an hour after an email arrived.... and sometimes it never arrives.

My question is:

Is the secure email-app capable of showing push notifications the moment a new email arrives? And will that also work when the app is NOT in background (closed)

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0 Haridoss Sreenivasan over 6 years ago

Hi, help desk12

This is currently a known issue within Sophos Secure Email.

Please refer to the forum thread Sophos Secure email - notifications problem?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 help desk12 over 6 years ago in reply to Haridoss Sreenivasan

Hi,

Yes I read that thread, but is there any progress? The thread mentioned is almost a year old.

Thanks!
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+1 Haridoss Sreenivasan over 6 years ago in reply to help desk12

Hi help desk12

It is expected to release a new version of SME with a different push notification procedure by end of February. Follow us on Twitter for Release notifications.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 help desk12 over 6 years ago in reply to Haridoss Sreenivasan

Ok, that's good news.

Thank you for you replies!
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0 help desk12 over 6 years ago in reply to Haridoss Sreenivasan

Hi Haridoss Sreenivasan,

We installed version 8.0.5 of Sophos Mobile and the push notifications still don't work (properly) on IOS.

Under the profile 'Corporate Email' we set the setting of notifications on: System > New emails.

Or do we still need to wait for a SSE(Sophos Secure E-mail) update?

Kind regards,

Help desk12
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0 help desk12 over 6 years ago in reply to Haridoss Sreenivasan

Hi Haridoss Sreenivasan,

We installed version 8.0.5 of Sophos Mobile and the push notifications still don't work (properly) on IOS.

Under the profile 'Corporate Email' we set the setting of notifications on: System > New emails.

Or do we still need to wait for a SSE(Sophos Secure E-mail) update?

Kind regards,

Help desk12
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0 Haridoss Sreenivasan over 6 years ago in reply to help desk12

Hi help desk12

Please refer to the article Sophos Secure Email - How to enable real push notifications. Let me know if this helps resolve your query.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 help desk12 over 6 years ago in reply to Haridoss Sreenivasan

Hi Haridoss,

Yeah, the EWS notifications were not enabled... So now it works.

Still we have a question: Why do we only see "new email" in the push notification. Why can't we configure the Sender + subject in the notification?

Kind regards,

Jos van Zuylen
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0 Johannes Schinko over 6 years ago in reply to Haridoss Sreenivasan

We are using a hosted Exchange service. Our service provider runs Exchange 2013 servers but does not support basic authentication procedure for its EWS. According to the server operator only Windows authentication is supported for EWS. Is there any work around to make real push notifications work in such an environment?

br Hannes
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