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Upgrade From SMC4.0.4 to 5.1.3 - SMC App Can't Synchronize

StanGibson

I upgraded from SMC 4.0.4 to 5.1.3 today, and now i am having an issue where some (but not all) of my users cannot synchronize the SMC iPhone App with the server. They constantly get a "synchronization Failed - Authentication Error".  A data refresh from the server will not refresh the App Sync either, but it is still successful. I can still control the phone (lock it, etc) from the server, but  just can't sync the app from the phone. Anybody else experience this? Any help greatly appreciated.



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  • 0
    Hi,

    indeed an old activation token seems to have been the problem. However, In my case only the following order of steps was succesfully:

    - remove the control app from the device
    - install the app again (I've pushed the install from SMC and I've done a restart before)
    - sent out the "Reconfigure SMC app" email (not to the device, cause it is not compliant and can't receive any mails. The User received the mail on his notebook)
    - scan the QR-code that comes with the mail

    Now all devices can sync the app again!

    Thanks for your help.
    Dirk
Reply
  • 0
    Hi,

    indeed an old activation token seems to have been the problem. However, In my case only the following order of steps was succesfully:

    - remove the control app from the device
    - install the app again (I've pushed the install from SMC and I've done a restart before)
    - sent out the "Reconfigure SMC app" email (not to the device, cause it is not compliant and can't receive any mails. The User received the mail on his notebook)
    - scan the QR-code that comes with the mail

    Now all devices can sync the app again!

    Thanks for your help.
    Dirk
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